HomeWhiz User Reviews

Arcelik A.S.

Top reviews

Most RecentHighest RatedLowest Rated

Super annoying

I just want an extra rinse on the beko washing machine cycle. You can’t add it on the machine itself. This app doesn’t work. I’ve saved my favourite cycle with an extra rinse and it keeps going back to a different pre set one I never programmed. Connecting to the machine is very hit and miss. Hopeless.

Show less

Marnbarnfarm

2 years ago

Response from developer

Hello. We would like to help if you can send us your phone number, your e-mail address information you use in the HomeWhiz application, and the details of the subject with the specially defined number A16012023-650at the contact@homewhiz.com. Thanks

App won’t work

I want to open account and when I go to final step and submit to create account it says error , ur email is invalid , I tried 4 different emails and still same any help

Wjwnwjwjwj

2 years ago

Response from developer

Dear Customer, Please make sure that you have activated your account with the verification mail. If the problem persists please contact us at contact@homewhiz.com using your e-mail account you are registering to HomeWhiz. Please use the unique comment ID [A03012023-635] as the subject.

Remote off

This app is still not working, paired with the machine but it can't switch remote control on.

Bas celik

2 years ago

Response from developer

Hello there, We are sorry for this experience you have had since the last update. The application will be updated as soon as possible. For a quick solution, you can remove the application from your smart device and continue using it again. Thank you for your feedback..

The app is a piece of garbage

I don’t know if the developers are retarded or something, but there was no way to create a worse app.

Quantas666

2 years ago

Response from developer

Hello. You can send your phone number, e-mail address information you use in the HomeWhiz application and the details of the subject to contact@homewhiz.com with the specially defined number A19122022-621 so that we can examine the situation you are experiencing.

Crashes N can’t pair

Hi Developer, can you please fix this ASAP as it’s not pairing with my dishwasher which it used to pair with & couldn’t pair my new washer & dryer.

Please please please fix it

Robwill0189

2 years ago

Response from developer

Hi. If you provide us with your telephone number, information about the e-mail address you use in the HomeWhiz application and details of the specially marked item number A1512022-617, we can investigate the situation.

No joy with Beko washer dryer (Update: It finally works!)

Like others, have not been able to successfully add my Beko washer dryer. Add the barcode and absolutely nothing works.

Update 4/12: I’m not sure if it was the most recent app update, iOS 16, or a combination of both, but I’ve finally managed to connect my iPhone 12 Pro with my Beko washer dryer. Just running my first custom program now. When it works, it’s actually quite cool.

If you haven’t tried for a while, I’d suggest giving it another go.

Show less

tintin_uk

2 years ago

Response from developer

App

Wash and dry machine is working excellent. The app is… I don’t know what to say. First step, can’t verify mail. Ten times tried. If I have to be programmer to solve simple sign in, I’m not using it.

Oulinizor

2 years ago

Response from developer

Hello, we will help you if you send your phone number, e-mail address and subject details that you use in the HomeWhiz application to contact@homewhiz.com with the number A02112022-577, which is specially defined for you. Thank you so much

Frustrated

I have given up trying to network my Beko DW using this app.

zzzzxxxxxxxxyuuuu

2 years ago

Response from developer

Hello. We would like to help if you can send us your phone number, your e-mail address information that you use in the HomeWhiz application and the details of the subject, together with the specially defined A03102022-544 number, at the contact@homewhiz.com e-mail address so that we can examine the situation you are experiencing. Thanks.

Terrible. Beko won’t pair.

Terrible app. Doesn’t match instructions that have come with a 2022 Beko dryer and the dryer (despite being in pairing mode with the wifi logo flashing) is not ‘found’ by this app. Totally pointless.

RaffGonz

2 years ago

Response from developer

Hello, Can you send the barcode picture of your device to contact@homewhiz.com with the e-mail you use in the HomeWhiz application, together with the A12092022-508 specially defined for you, so that we can solve the problem you are experiencing?

Useless

I don’t understand why I need to share my location the whole time I want to use the app. I shared it once isn’t it enough for the records? Moreover the app is no use, can’t connect my Beko washer dryer. Only can go as far as scanning the barcode and then it says that no devices can be found. In addition there’s a lack of options to choose from cleaning devices. Only options are either a washer or a dryer. I have 2in1 a washer and a dryer in one appliance. Not very thought through. I would’ve thought these things would be taken into consideration especially because your parter is Beko. Uninstalled as soon as installed the app

Show less

VexVendetta

2 years ago

Response from developer

Hello, In order to solve the problem you are experiencing, we kindly ask you to send an e-mail to contact@homewhiz.com with your contact-address information, product barcode and screenshots, if any, to the address you registered with Homewhiz, by forwarding the specially defined number A11082022-474 for you.