Truly a local pharmacy
I love the convenience but also that it still feels like a local pharmacy. If I have questions I just send a chat message through the app, and get a response within minutes if it’s during business hours. For example, I’ll be traveling soon and didn’t know whether to ask my provider or CaryRx to have a regular prescription transferred to an out-of-state pharmacy, and I got a prompt and helpful response from a member of the team. TLDR: benefits of a local business with good customer service.
The only thing I would change is that I wish I could complete the entire order, payment, and delivery scheduling process in one step instead of having to let the order go through/get approved first. This is minor and doesn’t affect my review because 1) it may not be possible for a pharmacy to operate how I’m suggesting and 2) customer experience is still way better than any chain/retail pharmacy I’ve used.
The only thing I would change is that I wish I could complete the entire order, payment, and delivery scheduling process in one step instead of having to let the order go through/get approved first. This is minor and doesn’t affect my review because 1) it may not be possible for a pharmacy to operate how I’m suggesting and 2) customer experience is still way better than any chain/retail pharmacy I’ve used.
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