Leave a Review Small Door
Rude, unresponsive, and only cares about money
I really believed Small Doors advertising about trying to make vet care simpler and easier. And the idea of having virtual messaging was attractive. However, once you join, they are unresponsive and rude. Since being acquired, they don’t staff their customer service and there’s long wait times. They refuse to cancel memberships and won’t let you delete your data.
I’m so disappointed because what they could offer would be amazing, but it’s clear they don’t care.Show lessDCSpaniel
24/7 telehealth is a complete lie
Listed help email is a false email address. This place will just take your money and actually you can't even see bloodwork result. They either gatekeep the information or they completely forge of any document. At an ER, we requested to share the bloodwork result to avoid paying $1000 again as that's what small door charges every time you go in with membership. They refuse to share the result and their telehealth is completely nonexistent when neededShow lessSansa Lannister
Worst app ever
There is no way to cancel the auto renewal on the app… you have to write and message to cancel your subscription, even after your poor pet has DIED. Despite two requests to cancel my autorenew subscription and a third request through the chat feature, I give up. No one at SD ever responds. SO frustrating.Show lessBereaved pet owner