Was great until it wasn’t
This pharmacy was so amazing and we recommended them to anyone who would listen. But unfortunately, we’re telling people the opposite. The last order we made we had to wait for 2 days. My husband was without important meds until then because we couldn’t get the pharmacy changed any sooner than the supposed delivery time slot. It was supposed to be delivered no later than 3pm on Sunday. When 4:00pm rolled around and not even a message was sent, I had to call. The person told me that my order was forgotten at the pharmacy and the location is now closed so we won’t be able to do anything. They did nothing to try and make the delivery urgent or any easier for us. They said to either reschedule or come pick it up. We asked that if the issue wasn’t because we weren’t home, why can’t we be made a priority delivery for next day? They didn’t respond. They said someone would call me and help me out because none of the available delivery windows worked. It’s now Wednesday afternoon and I again had to be the one to reach out. They are having the same attitude and now that I’m asking that the prescription be transferred, they’re again not making it any easier on me. They want me to call the new pharmacy to have them call capsule to get it going. That’s about an hour+ of wait time! I’ve already sent them the phone number and address. We will never be using this service again and will tell everyone that will listen to never use them either.
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