Face ID doesn’t work
Response from developer
Dear Infinitygolfsucks, We are sorry for the frustration. Please follow the below steps to set-up the biometric login: (Step1): Login and navigate to Services > Settings and select Disable login with biometric (Step2): Once successfully disable biometric login, logout from the app (Step3): Login again using username/password and follow on screen instruction to enable biometric login. (Step4): Once completed the setup process, logout from the app (Step5): Login again (If login screen prompt for biometric login, it means biometric login has been enabled successfully). If the issue persists, please email us at uobcustomerservice@uob.com.my with the troubleshooting logs and indicate your details, for us to investigate. Below are the steps to generate the troubleshooting logs from your device: 1) Launch TMRW App 2) Tap “Menu” at the top left part of the Screen 3) Tap on "Support" and scroll to the bottom part of the FAQ Page, tap “Contact Us” 4) Click “Send Trouble Log” 5) Email the troubleshooting logs.
Transfer amount problem
Response from developer
Dear BC Koh, Effective 1 July 2024 onwards, any increase to your transaction limits for online banking will only be effective after 12 hours (12-hour cooling off period). You can still perform transactions that are within your existing transaction limits during the 12-hour cooling off period. However, if you are facing issues without any change in the transaction limit or after the 12-hour cooling off period, please email us at uobcustomerservice@uob.com.my with the following details. HP Number: Device Model: OS Version: App Version: Brief description of the issue: Date and Time issue happened.
难用
Response from developer
Dear 无名氏之人的名字叫什么, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience. UOB Malaysia Digital Team
Tedious badly designed app
Response from developer
Dear ychow, We are sorry for the inconvenience. Our team has identified the root cause of this issue and we are working to fix it. While we fix, please follow these steps for troubleshooting: (Step1): Login and navigate to Services > Settings and select Remove Secure PIN (Step2): Once deletion is successful, uninstall the UOB TMRW App and Install back UOB TMRW app from App Store (Step3): Press Power Button and Home Button, pressed for 5-7 secs. You will be redirected to lock screen. (Step4): Unlock phone, launch UOB TMRW App (Step5): Login; Enter SMS OTP; Activate Secure PIN and Logout of the App. Wait for 12 hours cooling off period for Secure PIN to be fully active. (Step6): Login after 12 hours and activate Secure PIN (Step7): Logout from the UOB TMRW App (Step8): Login to UOB TMRW App. App should not ask for SMS OTP. (If SMS OTP is not requested - Secure pin is successfully set up) (Step9): Navigate to Services > Settings and enable Log in with biometric. If the issue persists, please email us at uobcustomerservice@uob.com.my with the troubleshooting logs and indicate your details. Below are the steps to generate the troubleshooting logs from your device: 1) Launch TMRW App 2) Tap “Menu” at the top left part of the Screen 3) Tap on "Support" and scroll to the bottom part of the FAQ Page, tap “Contact Us” 4) Click “Send Trouble Log” 5) Email the troubleshooting logs.
FaceID logon doesnt work
Response from developer
Dear Zeeinstarbucks, If you have recently changed your device, please disable biometric login, then uninstall and install back the app and enable biometric login again. If there is no change in device, additionally, please try to clear the app data and cache and also to uninstall and install back the app. If the issue persists, please email us at uobcustomerservice@uob.com.my with the troubleshooting logs. Below are the steps to generate the troubleshooting logs from your device. 1) Launch TMRW App 2) Tap “Menu” at the top left part of the Screen 3) Tap on "Support" and scroll to the bottom part of the FAQ Page, tap “Contact Us” 4) Click “Send Trouble Log” 5) Email the troubleshooting logs
Compliments to Cindy
Response from developer
Dear yvonne mok, Thank you for your kind review. We are delighted that you had a pleasant banking experience. UOB Malaysia Digital Team
Worst UI/UX
Response from developer
Dear CloudyMY, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience. UOB Malaysia Digital Team
Rubbish app designed by morons
Response from developer
Dear desktop2mobile, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience. UOB Malaysia Digital Team
Crashes when you try to use uniringgit
Response from developer
Dear CrashOnBoot, We are sorry that we are unable to collect your account details in this platform to check or assist you. Please try to clear the app data and cache and also to uninstall and install back the app. If the issue persists, please email us at uobcustomerservice@uob.com.my with your details.
Missing feature from Citibank
Response from developer
Dear CloudyMY, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience. UOB Malaysia Digital Team
