Please review your customer journey in the app
The log in is also cumbersome. Why can’t I enter the username and password straight away? Why do you make us go through additional steps?
Very frustrating.
Response from developer
Dear JCheam, We are sorry it's been frustrating! Please visit https://www.uob.com.my/personal/eservices/tmrw/uob-access.page to set-up UOB Access first by creating Secure PIN. After the 12-hour cooling off period, activate the Secure PIN to complete the setup. Then navigate to Services > Settings to setup your Secret Word. If the issue persists, please contact us at uobcustomerservice@uob.com.my with the following details so that we can assist you further: HP No: UserID: Device model: OS Version: App Version: Brief Description of the issue: UOB Malaysia Digital Team
Network issues???
Response from developer
Dear SumKaze, We are sorry it's been frustrating! Please contact us at uobcustomerservice@uob.com.my with the following details so that we can assist you further: HP No: UserID: Device model: OS Version: App Version: Brief Description of the issue: Date and Time issue happened: UOB Malaysia Digital Team
Stupid apps
Response from developer
Dear Chungxxxxxxxx, Thank you for leaving us a review. Your feedback is important to us. We would like to find out more about the issues you are facing and provide an appropriate solution. Please email us at uobcustomerservice@uob.com.my for assistance. UOB Malaysia Digital Team
The app and the IT desk are hopeless!
Response from developer
Dear honeybee2883, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience! Our team is also working hard to significantly improve overall app performance. Thank you for being patient. We would like to check the trouble shooting logs from your app to investigate on the issues that you are facing. Please check if you are able to access the pre-login page, click on "Support", scroll down and click on "Contact Us" and select "Send trouble logs". Do include a brief description of the issue that you are facing in the email. Our developers will check on the logs and review. In addition, please contact us at uobcustomerservice@uob.com.my with the following details: HP Number: Device Model: OS Version: App Version: Brief description of the issue: Steps performed until you encountered the issue: Date and Time issue happened: UOB Malaysia Digital Team
I can’t even open the app due to technical errors
Response from developer
Dear Ru23e, UOB TMRW app is up and running! Thank you for your patience as we were facing intermittent system issues. If you require further assistance, please reach out to us at uobcustomerservice@uob.com.my with the following details. Do include "App Store Review: Ru23e" within the email title for our team to easily identify your email: HP Number: Device Model: OS Version: App Version: Brief description of the issue: Steps performed until you encountered the issue: Date and Time issue happened: UOB Malaysia Digital Team
App not compatible with IPhone 14?
Response from developer
Dear fruztomax, We're sorry it’s been frustrating! Please delete and reinstall the app. You will need to re-setup the app. If issue still persists, please contact us at uobcustomerservice@uob.com.my with these details: HP Number: UserID: Device model: OS Version: App Version: Brief Description of the issue: Date and Time issue happened: Do include email title "App Store Review: fruztomax" for the team to identify you.
Useless App
Response from developer
Dear London00000000000000, Our app did not work as well as it should and we are sorry it’s been frustrating! We would like further information from you to investigate on this issue. Please contact us at uobcustomerservice@uob.com.my with the following details: UserID: HP Number: Device Model: OS Version: App Version: Brief description of the issue: Steps performed until you encountered the issue: Date and Time issue happened: Do include "App Store Review: London00000000000000" within the email title for our team to easily identify your email to this review. UOB Malaysia Digital Team
