Worst foreign bank apps post merger
Time to close the acct. Ng Wei Wei take note. Your IT and Ops not performing well.
can’t activate because sign up is disabled
Response from developer
Dear csqmm, Effective 1 October 2023, you will only be able to sign up for your online banking access at our 55 bank branches or at our ATM (after office hours). This is to facilitate verification of your identity to ensure that your banking experience remains safe and secure. For further assistance, email us at uobcustomerservice@uob.com.my. UOB Malaysia Digital Team
Useful app
Response from developer
Dear YYYY3000, Thank you for the 5-star review. Your review made our day. We are glad that you had a delightful banking experience. UOB Malaysia Digital Team
Incomplete banking app
Response from developer
Dear HippyT, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience. UOB Malaysia Digital Team
Unable to find card details in app
Response from developer
Dear charlie callister, Thanks for taking the time to share your views with us. Your feedback helps us understand how to better improve and we will continue working to improve your experience. UOB Malaysia Digital Team
GOOD SERVICE
Response from developer
Dear Yugonick, Thank you for the 5-star review. Your review made our day. We are glad that you had a delightful banking experience. UOB Malaysia Digital Team
App doesn’t work on my iPhone 15 Pro Max
Not user friendly
Response from developer
Dear weddfrcfgr, We are sorry it has been frustrating. We would like to find out more about the issue you are facing and provide an appropriate solution. Please email us at uobcustomerservice@uob.com.my with your Full Name, HP No, Device model, OS version, app version & brief issue description. UOB Malaysia Digital Team
Overly complicated
Response from developer
Dear Long-standing TOS client, Financial scams are continuously evolving and becoming more sophisticated. We have implemented measures in line with industry’s effort to combat online scams. UOB Access, previously known as Mighty Secure, is a digital security token used to keep your online banking activity more secure. Effective 26 June 2023, you are required to authenticate your online banking transactions with UOB Access as you will no longer receive SMS One-Time-PIN. In a bid to tighten security, there is a cooling off period, where the duration of Secure Pin Activation is extended to 12 hours. We seek your understanding on this matter. For any assistance, please reach us at uobcustomerservice@uob.com.my. UOB Malaysia Digital Team
Catch 22 - Verify Secret Words when it could not be set up yet
When we tried to set the secret words on a desktop PC, it was refused, as it could only be set by accessing the secure PIN using this TMRW app
Response from developer
Dear Cookie HS, Please visit https://www.uob.com.my/personal/eservices/tmrw/uob-access.page to set-up UOB Access first by creating Secure PIN. After the 12-hour cooling off period, activate the Secure PIN to complete the setup. Then navigate to Services > Settings to setup your Secret Word. For assistance, contact us at uobcustomerservice@uob.com.my
