GroundCloud User Reviews

GroundCloud
GroundCloud
Descartes Systems Group Inc., The

Top reviews

Leave a Review GroundCloud
  • Excellent

    Love this thing!
  • Latest update

    This latest update is bull. Won’t tell me which way to go back after being in a driveway. About to get rid of it now. It’s getting worse and worse. Go back to the old ways
  • Delivery Driver Dream

    The entire manifest is available and optimized for efficient delivery. Audio navigation meets the hands free driving requirement. Detailed package delivery information is included. My drivers are good to go after 1 training on the features. The Driver Safety modules are a plus.
  • iPhone XR

    Please do an iPhone X iPhone XR iPhone 11 update
  • Good and all but...

    Good for training the new drivers and for experienced drivers. However it is becoming more noticeable that there is a lack of IT staffing. Recently the system continues to go down and no warnings are given. It currently cant handle the large amounts of data due to the surge in stops. Therefore my only theory is that there has not been sufficient investment on the servers and maintenance side. As an ISP depending on GC I can no longer risk for the system to go down all day without resolution.
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  • Helps me run my route faster.

    I have a rural route so a regular map engine like google or waze slows me down and sometimes the addresses aren’t correct. Plus I have to input the addresses one by one, big hassle if I have over 100 stops. But this is defiantly my go to every shift. Helps me run my route fast and efficient and also helps me locate the packages easier as well.
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  • I love the future.

    This is the best thing that has happened to couriers since the automobile.
  • Greedy business practices

    The routing software itself works great. My issue is with their billing procedures and other features of the software. We ordered VEDR devices through them and they billed us immediately. Nearly three months later we still haven’t received our order. Standard business practices are you don’t bill the customer until the item ships. This comes across as a purely greedy and self-serving move. Meanwhile I have to eat the cost of the item for three months with no benefit. Also, had to contact them multiple times to get the discounted rate on billing for the monthly services. Then the add-on features don’t work all that great. When drivers report maintenance issues no notification is sent to management.
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  • Even in the dark

    Single most effective tool I have ever purchased for the drivers. Give me 10 minutes with a experienced driver and that driver can deliver any route even in the dark. Give me 2 days with anybody and they can go out and be successful with 3/4’s of a normal route the very first day. After a week by themselves they are good to go. This app is amazing other than houses that have just been built this app knows where it is. Of course my routes are all in the city so I can’t speak for BFE areas but it never fails to find a address in the city.
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  • Update

    Is anyone one else having trouble logging in after updating to IOS 13

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