Leave a Review Engage Wellbeing
Not useful for finding care
Information is never update. Tried to call 3 different primary care doctors and they all didn’t even work at the facility that was listed in the app. The app will also tell you that they are accepting new patients when they are really not. The numbers they have listed are not even appointment lines. You have to he transferred about 2 times before you even get to a person with whom you can schedule an appt. Don’t bother with this app and call you insurance provider directly. Make them find someone in your network.Show less<SpaceCat4857>
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18005966994. Thank you.Helpful infirmation
Questions I’ve had about benefits and recent medical care charges were easily available on my phone at my fingertips!
Claims have been processed quickly so I can contact providers with questions about billing costs I received.Happy4help
Developer Response
Thank you so much for your review!Filters unreliable
Filters for provider search are much less comprehensive than on the Engage website, the number of providers it pulls up is also significantly different than the site. Filters also don’t seem to work correctly, only pulled up a single provider for the specialty I was looking for when nearly 700 providers allegedly offer it. Will be going back to the website, app is essentially unusable without working filters.Show lesswholly carter
Developer Response
Dear User, thank you for your comments and feedback. We would like to support you with this issue and so we’d appreciate it if you could call us at +18005966994. Thank you!This new update is AWFUL
Updates on my claims and my deductible used to be front page. Now I have to go through all these tabs just to find the one thing I wanted. Nothing but bloat on the home page.
And where is my HSA information??? It used to be front and center but now I can’t even LOCATE it in the entire app. There’s no option to search, either.Show lessKazastic
Full of errors, poor ui
Anytime I try to do a virtual dr visit, all I get is “oops something went wrong”. Tried with multiple phones. It is useless in that regard.
Also the ui is clunky. When filling in forms, the Next button doesn’t appear unless you tap outside the form box. Otherwise there is a misleading Done button at the top that seems to be the proper one to tap, but instead closes out of the form and you lose progress if trying to do something like a virtual dr visit.Show lessZealous Gryphon
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18005966994. Thank you.Good referral
I was recommended to see this doctor by my primary doctor. She is a great doctor! Very profesional and caring. I very much appreciated my primary care doctor who referred me to see her!Patient F
Rewards took a turn for the worse
I used to not mind wasting my time doing the tasks for the insurance premium reward of about $120 a month. That saved me around $1440 a year. Now, they want me to either accept a $100 gift card for almost the same amount of points with no other reward options aside from, “here, have a gift card, or here, give $100 to charity.” Are you kidding me. I won’t waste my time even entering information for the piddly gift card incentive… don’t encourage these developers by even completing the tasks. If they know they can make a good incentive and then take it away and you’ll still keep completing the tasks, they will continue to trash the rewards. Very aggravated with this modification and if they add my insurance premium option back, I’ll consider doing the tasks again. But until then… nopeShow lessGeneralHaven
Developer Response
This doesn't seem right. We want to take a closer look at this for you. Please send a note to +18005966994 so we can connect.No opting out
I received information from my employer about this app, so I thought I would try it out. After providing a host of personal information, I learned that the app doesn’t offer anything I can’t already get from other sources. So I tried to opt out. Unfortunately, you can’t deactivate your own account. Three emails to their customer service and three calls to their contact number later, I’m still getting the runaround. Very concerning that opting out seems to be impossible.Show lessTJB326
User beware
The second your company stops using the service or you change jobs. All of your information is lost and they will not furnish a copy to you. Use another option that YOU can control. Lost several years of medical information and had to recreate a list of all of my doctors and visits and medications and such. Horrible customer service.Show lessVapiper
App hopelessly out of date *always*
This app is *always* BEHIND and out of date and sends reminders/notifications for things that:
1. I have already done/completed
2. Are already submitted and in the Anthem database. I know this because I see it when I take the time -just now- to login to Anthem.
This app is also *always* AHEAD in that it recommends medically recommend repeat procedures BEFORE my insurance will cover it. As in MONTHS ahead of time.
Basically, this app is useless all because it doesn’t update its data frequently, and appears to guide users to spend big money on things that insurers will cover by waiting a few months.
What a scamShow lessJAG59
