Leave a Review Sydney Health
Needs serious work
I generally like the idea of an app that manages your whole insurance experience. There are elements of the app I like, but it’s extremely difficult to navigate. For example, the back button doesn’t just take you to the previous page, it takes you all the way back to the beginning. There is no way to access the rewards page except through your messages about them.
The pharmacy portion is almost impossible to navigate and complete simple tasks, such as paying a bill and refilling a prescription. Even the simple task of calling customer service is made more difficult because the phone number on the digital card sends you to a scam number and the button in the app doesn’t connect- you have to retype the whole number into the keypad because it doesn’t have a 1 in front of it. I used to be required to use the mail in pharmacy, but we are not required to anymore. I stuck with it for the convenience, but now I’m switching completely to a local pharmacy, because I’m so fed up with this app.Show lessElysianfields13
Developer Response
Hello, thank you for sharing your experience with us. We can understand why that would be frustrating. If you could, please email us at Sydney@anthem.com with your username. We'll look into this further for you. Thank you. ~Sydney ~Security Q&A … Still?
In this day and age of proven, robust, and convenient technology like Passkeys or authenticator apps from Microsoft, Google, Authy, 2FAS, iCloud Keychain, etc., and given the duty to protect medical records imposed by HIPAA, the current process of creating Q&A as part of registering and logging in needs to be reevaluated. More importantly, despite following the requirements – allowed symbols, (too short) character max, etc. – the Security Q&A process keeps rejecting my attempts to create them, as required: this design could be improved and it is not seamless nor convenient during the registration process. Additionally, there does not seem to be a process to update it, and because the Q&A is just as vulnerable – if not more so thanks to social media and ubiquity of information- and records-gathering electronically – as the chosen password.
If Target, CVS, and Google is able to implement and rely on it for logins, I think it would be a great idea if more medical and financial records apps, like Sydney Health, implemented Passkeys and (NOT SMS) 2FA / MFA.Show lessamjice
Developer Response
Hello, thank you for taking the time to share your feedback with us. We would like to look further into your concerns, please email your username and details to us at Sydney@anthem.com. Thank you! ~Sydney~Notification won’t go away (fixed)
I’m someone who hates having notification bubbles on my apps but I need them so I know if I have any tasks. There’s a notification bubble that won’t go away despite there being no tasks to complete and I’ve tried tuning my phone off and on again and even uninstalling and reinstalling the app and as soon as I sign in the notification stays. Please fix Update They contacted me and asked for proof of the issue and never followed up. It’s been months. Still not fixed so I deleted the app
It took them a long time to fix it but they finally resolved it. Still not super happy with how long it took but I’m glad I can have the app downloaded againShow lessalex_is_fox
Developer Response
Hello, thank you for taking the time to share your feedback with us. We would like to look further into your concerns, please email your username and details to us at Sydney@anthem.com. Thank you! ~Sydney~