The app has been updated so it’s better, but the communications are confusing. I placed 1 order using the screen that shows 3 prescriptions available for refill, and I get 3 text messages thanking me for my refill request, 3 texts saying it’s too early to refill, 2 saying the order (2 of 3 of the rxes I think? It’s hard to tell in the app) is on the way, then 2 more saying an rx is ready for refill but not which one. Then I log in and see the refill which was too soon to order being in the “ready to refill” screen again so I place another order for 4 rxs and this time I get 3 emails at the same time saying they received my refill request, then 5 emails within 3 minutes with some duplicate and some conflicting information - some of the medication I ordered is again too early to refill but it’s also on the way. Thankfully the emails contain the first three letters of the medication name unlike the texts. When I use the chat feature to talk to a pharmacist, they told me they are unable to look up my account and I need to make a phone call. Not calling. Similarly, when I messaged to follow up on a technical support problem (receiving USPS mail after opting in to electronic communications twice), the person said that I have reached the technical support helpdesk and that I need to make a phone call instead.
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Response from developer
Hello, thank you for taking the time to share your experience with us. We would like to look into this. If you could, please email us details to Sydney@anthem.com. Thank you. ~Sydney~