Take charge of your health and benefits in one easy place
The Aetna Health app helps you stay on top of your health. All when and where it works best for you, 24/7.
Manage your benefits
With just a few taps, you can:
• Access your ID card and save to Apple Wallet
• Track spending and progress toward meeting your deductible
• Check on your Health Savings Account, Health Reimbursement Account and Flexible Spending Account
• View your plan summary and get coverage information
• See claims and Explanation of Benefits
Connect to care
Plus, it’s easy to:
• Find in-network doctors, facilities and other providers
• Search for MinuteClinic locations and services (inside select CVS Pharmacy and Target locations)
• Schedule MinuteClinic appointments
• Talk with a doctor anytime by phone or video, and more
Keep in mind
• The app is available to most Aetna members. And the features may vary, depending on your plan.
Languages Supported
• Spanish and English
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Summary of user reviews
Positive highlights
💰
This app has$1200 wellness allowance
🤝
This app hasGood overall experience with Aetna for over 30 years
🙏
This app hasThankful for Aetna's service and professionalism
Negative highlights
🤔
This app hasCumbersome process to claim the $1200 wellness allowance
🤖
This app hasApp not user-friendly, difficult to navigate and find information
🚫
This app hasForced to use mail-order pharmacy, no option for local pharmacy
❌
This app hasDenials of pre-authorizations and medical claims
🤯
This app hasDifficult to search for in-network providers and understand coverage
💸
This app hasDollar before member, denying coverage for effective medications
🔒
This app hasImpossible to search for approved pharmaceuticals
🤔
This app hasInconsistent information between app and website
🔍
This app hasProvider directory and price search for dental doesn't work
🔑
This app hasConstantly needing to re-login, messages not viewable in app
🤷♀️
This app hasProvider in-network information doesn't match
🤬
This app hasTerrible customer service, unable to resolve billing issues
🤯
This app hasApp is useless, lacking key features compared to website
🤖
This app hasApp is not iPad friendly, stuck in portrait mode
🤔
This app hasAccessibility issues for blind users
💳
This app hasUnable to save payment information for easier transactions
🤯
This app hasBroken app, broken website, many features not functioning
What's New in Aetna Health
7.21.1
December 13, 2024
Take charge of your health and benefits in one easy place
The Aetna Health app helps you stay on top of your health. All when and where it works best for you, 24/7.
Manage your benefits
With just a few taps, you can:
• Access your ID card and save to Apple Wallet
• Track spending and progress toward meeting your deductible
• Check on your Health Savings Account, Health Reimbursement Account and Flexible Spending Account
• View your plan summary and get coverage information
• See claims and Explanation of Benefits
Connect to care
Plus, it’s easy to:
• Find in-network doctors, facilities and other providers
• Search for MinuteClinic locations and services (inside select CVS Pharmacy and Target locations)
• Schedule MinuteClinic appointments
• Talk with a doctor anytime by phone or video, and more
Keep in mind
• The app is available to most Aetna members. And the features may vary, depending on your plan.
Languages Supported
• Spanish and English
3,039
I wanted to give my time in posting this review for Aetna. I have been a member going on 5 yrs. now. Aetna & its representatives who have always spoken w/me have ALWAYS been a delight! They are very knowledgeable & attend to my needs in calling them very quickly, not wasting any of my valuable time. They have always been able to get me the answers I’ve needed as well as take care of ANY concerns I have had. I would HIGHLY recommend anyone who is reading this post who may be considering changing carriers to take their thorough time in learning about everything Aetna has to offer compared to who their current provider is & how efficient their “customer support” service is! Make a mindful decision & choose a provider like Aetna who IS & ALWAYS has been above board in dealing with their customers. This has been my almost 5 year experience w/Aetna Medicare. Tried & true. This speaks volumes. Thank you Aetna for your personal support of your members! God bless you.