BRAVO TO AETNA
I wanted to give my time in posting this review for Aetna. I have been a member going on 5 yrs. now. Aetna & its representatives who have always spoken w/me have ALWAYS been a delight! They are very knowledgeable & attend to my needs in calling them very quickly, not wasting any of my valuable time. They have always been able to get me the answers I’ve needed as well as take care of ANY concerns I have had.
I would HIGHLY recommend anyone who is reading this post who may be considering changing carriers to take their thorough time in learning about everything Aetna has to offer compared to who their current provider is & how efficient their “customer support” service is! Make a mindful decision & choose a provider like Aetna who IS & ALWAYS has been above board in dealing with their customers. This has been my almost 5 year experience w/Aetna Medicare. Tried & true. This speaks volumes.
Thank you Aetna for your personal support of your members! God bless you.
I would HIGHLY recommend anyone who is reading this post who may be considering changing carriers to take their thorough time in learning about everything Aetna has to offer compared to who their current provider is & how efficient their “customer support” service is! Make a mindful decision & choose a provider like Aetna who IS & ALWAYS has been above board in dealing with their customers. This has been my almost 5 year experience w/Aetna Medicare. Tried & true. This speaks volumes.
Thank you Aetna for your personal support of your members! God bless you.
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Full of Miss-information!
IF I COULD, I’D GIVE THIS REVIEW ZERO STARS!
This app is so full of information compared to the correct information about the same subject when you call Customer Service and talk to a Real Person!! 1 huge miss-information is abound “Rewards” and how to earn them. The app says that all a subscriber has to do is fill in the dates as you complete a Reward. You do that, but it isn’t entered into your actual account. Then, you go to redeem your Reward(s), and you are offered a very limited number of Gift Cards (4), most of which you don’t do business with. You pick the Reward(s) that you want, it leads you to think you can SPLIT your Reward Money between cards. After you pick your Gift Card(s), it asks you how you want to receive your Cards - email or mailed to you via USPS. If you choose email, it says you will receive them in 1-2 weeks. ALL OF THIS NEVER HAPPENS! So, after waiting a month, you call Customer Service, and find out you haven’t chosen any Gift Cards, nor can you split the money between the SMALL selection of Gift Cards to choose from. Also, you find out that there’s a Reward that you’re eligible for that isn’t listed as a Possible Reward that you can earn.
Therefore, APP USERS BE WARE!
This app is so full of information compared to the correct information about the same subject when you call Customer Service and talk to a Real Person!! 1 huge miss-information is abound “Rewards” and how to earn them. The app says that all a subscriber has to do is fill in the dates as you complete a Reward. You do that, but it isn’t entered into your actual account. Then, you go to redeem your Reward(s), and you are offered a very limited number of Gift Cards (4), most of which you don’t do business with. You pick the Reward(s) that you want, it leads you to think you can SPLIT your Reward Money between cards. After you pick your Gift Card(s), it asks you how you want to receive your Cards - email or mailed to you via USPS. If you choose email, it says you will receive them in 1-2 weeks. ALL OF THIS NEVER HAPPENS! So, after waiting a month, you call Customer Service, and find out you haven’t chosen any Gift Cards, nor can you split the money between the SMALL selection of Gift Cards to choose from. Also, you find out that there’s a Reward that you’re eligible for that isn’t listed as a Possible Reward that you can earn.
Therefore, APP USERS BE WARE!
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Time saver
The app is great at finding providers, checking on information about what type of drugs they might be prescribing for you and even areas for expertise and diagnostic care that your actual provider might not know about. I like in the area when I mention the drugs is provided that it also comes up with generic substitutions. Where is your provider? May want to use namebrand and it really is nice too to be able to look up kind of what you’d be paying for. My one suggestion right now, actually has to deal with the sign on page of the app that down at the bottom where it says to use facial recognition, you can barely read it. The purple is not very contrasting and I have a couple of apps that actually have a face on the front of it to where I just tap that and that’ll take me to it. You would think that especially for those that may be having a little problem with seeing stuff that that would be easier to find and sign in with.
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SammyamazonebayPoorly designed
Poorly designed and provides little useable information. Recent studies have shown the largest health care companies such as Aetna have grown to a size that makes them too big to fail as in no one in health care can compete with them. I have some of the best insurance money can be as I work a great union job. I used to go to a family pharmacy in my home town but aetna bought cvs and decided to make routine things such as a vaccine a medical benefit and not a pharmacy benefit. Why would they do that? Well most pharmacy’s and especially the small ones do not have the ability to bill medically, it requires an entirely different and expensive system. Ao Aetna forcefully picked the pharmacy i have to use and it just so happens to be theirs. I live in a rural area so I have to drive over a half hour to the closest CVS. This is just one small instance, but yeah if you’re asking my opinion on rating anything related to the for profit healthcare industry that we have in the U.S. that provides worse care for an astronomically higher cost, then it’s going to be one star. Would not recommend, I hope you’re whole company is outlawed one day.
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Signing in glitch
Every time I sign in, the app asks me to set up my preferences. The first thing it says is that they don’t have an email on file, which is not right because I’ve added my email multiple times. At the second step it asks me for my phone number again and best time for contacting. Third step, language preferences. Step four is paperless settings. Fifth step - my demographics. After filling in this information every time I want to sign in, it gives me an error message saying: “ Something Went Wrong
We're sorry, there's a problem on our side. Try again or cancel to go back to the home screen.” Then I tap on Try Again and it takes me to a screen that says “ We've saved those preferences to your account.
Thanks for helping us learn how we can meet your needs.”
I’ve uninstalled and installed the app multiple times and I still get this issue. It’s been an ongoing thing for 2 years already.
We're sorry, there's a problem on our side. Try again or cancel to go back to the home screen.” Then I tap on Try Again and it takes me to a screen that says “ We've saved those preferences to your account.
Thanks for helping us learn how we can meet your needs.”
I’ve uninstalled and installed the app multiple times and I still get this issue. It’s been an ongoing thing for 2 years already.
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This is the worst insurance coverage and customer service
I had sepsis and was in the hospital with the flu and Covid on oxygen when I decided to switch to Aetna for a better health plan. I called and asked for the Aetna Elite PPO plan asked with the plan that included comprehensive deluxe dental plan for $30/monthly to be added to my plan. I am disabled and was on oxygen at the time I spoke to the agent to change my plan. The representative never added the extra dental to my plan and this was their incompetency and mistake. I now have pain in my mouth and no extra dental coverage because they refuse to add it on and are making me wait until October 2024! That’s 6 months from now. I am so disappointed that they feel it is acceptable to leave a member and patient in pain and will not help by adding this deluxe dental plan and claim although I requested the add on April 15th they cannot accommodate me because I had 1 month from March 1st when the insurance coverage with Aetna began. Disgusting treatment to me as a patient who is trying to avoid further medical issues and take care of my teeth. I am leaving this Aetna insurance.
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Terrible customer service
I am forced to use CVS Caremark for prescription because CVS owns Aetna. I called and spoke to someone with Aetna and set up a new account to start receiving my prescription through CVS Caremark. Was told they would contact my doctor to request the subscription. They NEVER did contact my doctor however they show that the prescription was ordered 12 days ago and show the status as “processing “. When I asked why the status was still processing more than a week after I had called them they said they hadn’t received a prescription from my doctor and that I could either call them and request that they contact my doctor or I could contact my doctor myself. They put the blame all on me and said once they received the prescription it would be 4-5 days before they would send my prescription. I only have 5 pills left so will run out before I receive my prescription. They said I can pay extra to expedite shipping. What a joke! They take no responsibility and could care less.
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$1200 wellness allowance
One of the biggest differences in the Aetna Medicare Advantage from other plans that drew me into the program was the annual$1200 allowance for activities and items that enhance my wellbeing. Well, they have made this a bit cumbersome. I have requested these forms ( which must arrive at my home address via “snail mail”- who DOES things this way in today’s age with scanners, cameras that can photograph receipts, etc etc)
I started requesting these forms (phone requests by phone to customer service-to the number on the back of my card) THREE weeks ago and again about a week ago- but have received no forms. I am very disappointed! I have bought a bike and equipment for that bike- trusting Aetna to follow through.
This company has not, as yet met their obligation. They make it difficult to figure out how to claim the allowance (not easy to access the information on their site), difficult to file for the allowance (snail mail- really?), and when you finally go through those worm holes, they don’t follow through on their end with their process.
I had Humana before and things were pretty smooth, though they didn’t dangle the $1200 carrot- this company needs to simplify this process and secondly, they need to work on their integrity and keep promises made- wondering what other ways they might disappoint.
I started requesting these forms (phone requests by phone to customer service-to the number on the back of my card) THREE weeks ago and again about a week ago- but have received no forms. I am very disappointed! I have bought a bike and equipment for that bike- trusting Aetna to follow through.
This company has not, as yet met their obligation. They make it difficult to figure out how to claim the allowance (not easy to access the information on their site), difficult to file for the allowance (snail mail- really?), and when you finally go through those worm holes, they don’t follow through on their end with their process.
I had Humana before and things were pretty smooth, though they didn’t dangle the $1200 carrot- this company needs to simplify this process and secondly, they need to work on their integrity and keep promises made- wondering what other ways they might disappoint.
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Can’t sign in. Error response. Asks for email they already have then says error
Need to fix this app.
When I sign in it
Asks for email they already have then says error when I enter it. Can’t get past this email input screen
When I sign in it
Asks for email they already have then says error when I enter it. Can’t get past this email input screen
Not user friendly
App not user friendly nor is Aetna!!!! I do not want to have mail in prescriptions nor do I like being forced. My husband had a horrendous time with multiple attempts and finally had to contact a human and then it still too 2 times to get his prescriptions set up. I do not want mail I prescriptions. Customer service is very unfriendly. Finding a contact Aetna option is non existent.
Aetna is not user or friendly at all!!
App or the Web site is not user friendly. I can not look up doctors available on my plan. I cannot look up imaging facilities available to me. I cannot get basic information about my plan. Does this mean my coverage is not user friendly too!?!? Makes me very skeptical. I just left Medica medical because I pay so much out of pocket and it’s brand new and at least they have a user friendly website.
Aetna is not user or friendly at all!!
App or the Web site is not user friendly. I can not look up doctors available on my plan. I cannot look up imaging facilities available to me. I cannot get basic information about my plan. Does this mean my coverage is not user friendly too!?!? Makes me very skeptical. I just left Medica medical because I pay so much out of pocket and it’s brand new and at least they have a user friendly website.
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Response from developer
Hello, GoldenMama1. Thanks for your post. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox, I’ll be happy to look into the issue. Our email address is AetnaHealth-AppSupport@aetna.com. Thanks! Cindy K.
