Leave a Review Aetna Better Health
Useless app
It’s easy to create an account on here but the app is pretty much useless. No image of my card appears, benefits page doesn’t show up-only “error.” Maybe since it’s a Medicare app, the company doesn’t care about putting resources in to make it better, because the non-Medicare Aetna app has great reviews. But Aetna Better Health members aren’t able to use it.Show lessDeveloper Response
Thank you for your feedback, Marbeebz! Can you please try downloading the New Version of the ABH App and see if that fixes the issue and let us know? Thank you.Worst app ever!
This app doesn’t work, it glitches every single time I try to search for a provider and even if it loads there is no way to read any information because it glitches over and over and over again!!! I am so frustrated!!! I needed to find an urgent care for my sick daughter and I had to try at least 20 times going back and forward!! How is this App helpful?Show lessDeveloper Response
Thank you for this feedback Mgapdbasc and we apologize for the inconvenience. We want our members to have the best possible experience with our app. Please don’t hesitate to contact Member Services with the details of the trouble you are having. Sincerely, your Aetna Customer Service Team.Horrible app
This app doesn’t work at all. Every time you fill in information it doesn’t allow you to continue on to the next page or doesn’t allow you to find providers. It’s not efficient for people needing to access this for their HEALTH!!! Also, they don’t update the list of providers. I’ve had a horrible time finding a PCP and called the hotline 5 times trying to figure this out. I hope this changes for the better. It’s sad.Show lessDeveloper Response
Hi Coco Correa, thank you for this feedback! Our team is working hard to resolve this issue you’ve been having. In the meantime, please don’t hesitate to contact Member Services. They’re always available to help troubleshoot any problem with the app! Sincerely, Aetna Customer Service