Complaint Regarding Unreliable Transportation Services and Elderly Neglect
This is by far the worst transportation company I’ve ever dealt with. They shouldn’t even be called a transportation service. They leave elderly people stranded without any explanation, cancel trips without notice, and are never available when needed. Their service is absolutely horrible. They escalate issues only to do nothing about them, and then they simply cancel the ride, leaving elderly patients stuck—many times without breakfast—after a medical appointment with no way to get back home.
As a son, I’ve had to miss work and arrive late just to take my mother to her appointments because they fail to do their job. Other transportation companies can’t keep up either, likely because this company undercuts the cost compared to Uber or Lyft. It’s simply better to have no service at all than to rely on such an unreliable and poorly managed company.
On top of that, I’ve had to spend so much money on Uber rides, and when I followed their instructions to send receipts for reimbursement to the ModivCare email, I never even got a response. This company should be shut down. They cause too many problems, and elderly patients are the ones suffering the most. If I could give zero stars, I would. This company does not deserve to be on the market.
As a son, I’ve had to miss work and arrive late just to take my mother to her appointments because they fail to do their job. Other transportation companies can’t keep up either, likely because this company undercuts the cost compared to Uber or Lyft. It’s simply better to have no service at all than to rely on such an unreliable and poorly managed company.
On top of that, I’ve had to spend so much money on Uber rides, and when I followed their instructions to send receipts for reimbursement to the ModivCare email, I never even got a response. This company should be shut down. They cause too many problems, and elderly patients are the ones suffering the most. If I could give zero stars, I would. This company does not deserve to be on the market.
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