Healthfirst members can:
• Search for in-network care providers by specialty and location.
• Find essential services nearby—food, housing, education, employment, financial and legal assistance, and more.
• Access their digital Member ID and save, email, and text it.
• Use our Healthfirst Virtual Community Office to search for a local sales rep by borough, office location, language, and gender.
• View membership information.
• Access Teladoc to speak with U.S. board-certified doctors 24/7 by phone and video.
• Contact Healthfirst Member Services to get answers to benefit questions.
• Get instant notifications on their device to stay in the know, learn about new features, and more.
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What's New in Healthfirst NY
1.75
November 20, 2024
At Healthfirst, we're committed to giving you the best app experience. In this release, we feature:
• Technical improvements and upgrades to ensure the quality of our app
They apologize a lot when messaging them about lack of follow through and also ‘escalate’ approval requests for medical support when there is proof of communication. So it has been 10 business days and I still have not received a word about my approval. Highly suspect their customer service is sourced to another country.
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Response from developer
Thank you for notifying us about the challenge you’ve encountered. Please email mobile-feedback@healthfirst.org or you can call us at Member Services number (listed on back of your ID Card) to get help from our team. We’re committed to giving you the best app experience.