Needs fixed
It has lots of problems. Using it at the store especially at Dollar General. It won’t pay for all the things it’s supposed to. If they scan the card multiple times it usually works but now we are told that they can only scan it once according to new policy. Well that means we lose out and end up having to pay for most out of pocket. I have even ordered a new card recommended by your help number I called. Didn’t help. I thought that the purpose of the card was to help us make it through the month easier. I don’t have a lot of extra money each month living on a fixed income on disability. Dollar General is the only place in my county that takes the card. The closest other stores are like 30 mins away and I don’t get around that easy. ALSO your app needs fixing also. The transactions history tab doesn’t work anymore. That lets me remember what I have paid so far this month so I don’t forget anything. It now says “ error fetching data. Please check your network connection “ I redownloaded the app and didn’t help. Very frustrating. I really do appreciate the card for the help paying for stuff but PLEASE look into fixing. Maybe it’s a app program problem.
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Where Did the Cart Page Go??
thank you for everything you do – I wanted you to know it's appreciated. On my app, however, there is not one picture of a tiny little cart so I can look at what I've bought thus far. In the 'improvements' video there is a tiny cart in the upper right hand corner, but in my app there is not one. Not anywhere. I have searched every page on this app that I could find. I even re-downloaded the app! Not there. Sorry, very frustrated. Also, as I successfully sign in, the first page jams up and will not move unless I touch the upper left-hand corner. This is the page where I should be able to get into my online shopping. Please fix, as I cannot shop with this app. Thanks
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Response from developer
Hi there, thanks for the feedback. I'd be happy to help you with the app. Please send us an email at support@healthybenefitsplus.com and we can help you directly. Thank you, Gary.
This app is terrible!
I actually spent 3 hrs on the phone with various people, explaining that I went to Walmart, scanned the products to make sure they were eligible and when I checked out the card covered less than half of them. The “online” purchasing does not work either AND… there’s no products to buy!!!
I don’t know who scammed WellCare into switching to this card but they should be put in jail! You’re torturing old people that need things like probiotics, hydration products, mucinex, etc. etc. but the selection is minimal and the app doesn’t work when you click on shop with our “partner(s)…what a joke. The reps that I spoke with wanted ME to send details of these transactions but that should have been done by YOU…before this program (scam?) was released to thousands of old people!!! They also said they would “escalate” to try to resolve these issues and follow up with me…THAT NEVER HAPPENED!!!! I’ll be switching my insurance the next available date. You people should be embarrassed!!!
I don’t know who scammed WellCare into switching to this card but they should be put in jail! You’re torturing old people that need things like probiotics, hydration products, mucinex, etc. etc. but the selection is minimal and the app doesn’t work when you click on shop with our “partner(s)…what a joke. The reps that I spoke with wanted ME to send details of these transactions but that should have been done by YOU…before this program (scam?) was released to thousands of old people!!! They also said they would “escalate” to try to resolve these issues and follow up with me…THAT NEVER HAPPENED!!!! I’ll be switching my insurance the next available date. You people should be embarrassed!!!
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