Awful
My insurance had switch from the OTC app and card, which in itself was another headache but they seemed to have smoothed things out, only for the new year of 2025, they decided to completed switch to whole new system once again. And now they are using this system. It says that my car is active, but yet I have to approve the card. When I put in the info asked for and I go to press the “activate” button on the screen, nothing happens. It just stays the same and nothing is being done. There is no progress at all. This has been such a huge waste of time for the insurance company: Commonwealth Care Alliance of Massachusetts. They really don’t know how to make things easy for their members. They just make things far more difficult for no reason.
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