Limited Items
Previously I ordered or pickup my products at Walmart.
Now I am restricted according to Anthem to order from their source(whomever that may be). My products, quality, type of application and number of meds in containers are less. I do not see this as a plus but as a cut in my benefit. As an example I could get a 5-pack of equate flushable wet wipes at Walmart for less than one pack of 20 at new purchase location with all items being shipped. Less choice and quality as far as I’m concerned.
I was told to use my card in store I had to use CVS or Target and neither one is in my area. Certainly not convenient for good customer service.
Now I am restricted according to Anthem to order from their source(whomever that may be). My products, quality, type of application and number of meds in containers are less. I do not see this as a plus but as a cut in my benefit. As an example I could get a 5-pack of equate flushable wet wipes at Walmart for less than one pack of 20 at new purchase location with all items being shipped. Less choice and quality as far as I’m concerned.
I was told to use my card in store I had to use CVS or Target and neither one is in my area. Certainly not convenient for good customer service.
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Convenient when working properly
It’s nice to order items the app has some issues working properly I called the number cuz it wasn’t working to order from it & the lady was polite & said she’d try to report the issue n to call back after the weekend on a Monday if still not working I was able to order one item n get it to purchase but after that it just wouldn’t work again so hopefully it will work again it seems to be an internet issue not connecting unfortunately Aetna insurance informed me my benefits will expire in December n if I able to get benefits again it will only be $200 instead of the $300 so I will getting a new insurance provider now cuz I just started with Aetna insurance n they cut my benefits down $100 fast within only few months sumthn to do with Medicare change they said I called united health care n they offer $328 month so I’ll be useing their insurance starting January Aetna constantly bugged me by phone & mail n gave me hard time to get my benefits to begin with after I switched to them
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Response from developer
Hi, we apologize you are having issues connecting with the mobile app. Please send your Member ID to appsupport@nationsbenefits.com, and our team will do our best to resolve your issue as quickly as possible.
Convenient when working properly
It’s nice to order items the app has some issues working properly I called the number cuz it wasn’t working to order from it & the lady was polite & said she’d try to report the issue n to call back after the weekend on a Monday if still not working I was able to order one item n get it to purchase but after that it just wouldn’t work again so hopefully it will work again it seems to be an internet issue not connecting
Show less
Response from developer
Hi, we apologize you are having issues connecting with the mobile app. Please send your Member ID to appsupport@nationsbenefits.com, and our team will do our best to resolve your issue as quickly as possible.