Leave a Review Delta Dental Mobile App
The app works well and has the same info as the website
I was walking the dog after a dental procedure and wanted to check in on my Delta dental benefits. I tried loading the website, but the member portal is so bloated and Janky. It just wouldn’t open on my phone on 5G so I figured I’d give the app a shot because I figured it was a lot of client library loading that was causing problems.
After downloading the app and logging in it worked perfectly. I could see my benefits and authenticate and even offered to set up Face ID. So the app worked very well and had all the info I was hoping to get.
I would give the member portal zero stars, however. I don’t know what needs to be done, but the page load is monstrous and needs to be optimized. Also, during authentication, I got to see the actual name of the auth provider something something – prod. That felt a little janky and didn’t feel like something the user should see but I’m glad it wasn’t – dev or – stage 😓Show lessActionScripted
Useless
I have tried to use this app for over two years now and it never lets me login. And then when I continue as guest to try to contact them or access phone numbers, it still doesn’t work. It doesn’t reroute you to the Internet app. It doesn’t let you see their phone number. It doesn’t let you submit any kind of ticket. What is the point of this app and how come it has not been fixed in like two years? I have never been able to log into this app. And when I login online to Delta dental there is limited information this has got to be like the worst insurance user interface manager ever.Show lessDigitalChoclat
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details under "trouble logging in", our team can take a closer look into this at deltadental.com/contact. - MBUseless
Choke full of bugs. Not useable at all.
After filling in login names, passwords, recovery answers, email, and other user information, the app just got stuck on the same page. There’s no error message anywhere as I scroll up and down the page. After a while, I tried again and the only difference is it says the user names is being used and I need another one. Again stuck on the same page. Wasted two hours on this sign on process without anything to show. Tried calling delta dental and was put on hold for two hours. I gave up.Show lessJcyl1
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details under "provide suggestion/report bug" with screenshots of the message if possible, our team can take a closer look into this at deltadental.com/contact. - MB