Terrible website
It is never clear when to re-order prescription refills, information on old prescriptions is never removed so there are multiple entries for the same medication that are extremely confusing, and on and on. When you are out of refills, Express Scripps says they will notify the doctor for a new prescription upon your request, and they do, and the doctors office will issue the refill and then Express Scripts will make an entry on the website that the doctor refused refill for the medication and it is canceled—and they never notify you of that fact, so your prescriptions often run out. That also creates a horrible burden on your doctors office as they have to field calls from you multiple times To re-issue the same prescription to Express Scripts.
If you call and wait through the interminable menus and delays, the staff is very helpful, but it is a pain in the neck and a terrible time sink to have to keep calling to try to get things cleared up.
We are slowly shifting all of our prescriptions to a local pharmacy for refills.
If you call and wait through the interminable menus and delays, the staff is very helpful, but it is a pain in the neck and a terrible time sink to have to keep calling to try to get things cleared up.
We are slowly shifting all of our prescriptions to a local pharmacy for refills.
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Disappointed
Two months ago I had about a weeks worth of 2 different medications. I selected refill on Express Scripts. I checked my order a few days later and it said the shipment had been turned over to UPS. But there was no tracking number assigned. I waited a couple more days and called Express Scripts, as a matter of fact I did this several times. I ended up having to wait 30 days before they would ship my medication. Each time I called I had to wait on them to call a Pharmacist. They said it was because of my Insurance and they couldn’t ship again before 30 days. Then I ended up waiting on the medication 7 more days after they sent them out again. If a medication is turned over to UPS, but never gets a tracking number assigned, there is a problem!! And I don’t think it’s mine, but I had to suffer for it. The lady I spoke to after the 30 days were up was a real sweetheart and went out of her way to help, but the other people I spoke with acted like they could have cared less.
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Incomplete information
On app. Express scripts does not provide the entire prescription as it was written by physician. It does not note dosage ( how many milligrams/ how many tablets/capsules to take each administration of med.) It also does not note how many times per day to take it (QD, BID,TID). This makes it difficult to see if script was written correctly by your physician/ or if it was changed by your physician. This would allow better communication and decrease delays of meds. It also does not state why certain meds would be denied or if additional information is needed ( it would allow patients to see why items are denied or held up) if this information was provided then patients could assist our busy physician offices with what is needed. There seems to be an increase in denials or hold ups looking for additional information this year 2024 for some reason. This increases the amount of time used for our physicians and also Express scripts. I will be calling Express Scripts much more this year it seems. The app is supposed to decrease time or make prescriptions a smoother process and right now that isn’t working. Thank you.
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