Leave a Review Delta Dental Mobile App
The app works well and has the same info as the website
I was walking the dog after a dental procedure and wanted to check in on my Delta dental benefits. I tried loading the website, but the member portal is so bloated and Janky. It just wouldn’t open on my phone on 5G so I figured I’d give the app a shot because I figured it was a lot of client library loading that was causing problems.
After downloading the app and logging in it worked perfectly. I could see my benefits and authenticate and even offered to set up Face ID. So the app worked very well and had all the info I was hoping to get.
I would give the member portal zero stars, however. I don’t know what needs to be done, but the page load is monstrous and needs to be optimized. Also, during authentication, I got to see the actual name of the auth provider something something – prod. That felt a little janky and didn’t feel like something the user should see but I’m glad it wasn’t – dev or – stage 😓Show lessActionScripted
Useless
I have tried to use this app for over two years now and it never lets me login. And then when I continue as guest to try to contact them or access phone numbers, it still doesn’t work. It doesn’t reroute you to the Internet app. It doesn’t let you see their phone number. It doesn’t let you submit any kind of ticket. What is the point of this app and how come it has not been fixed in like two years? I have never been able to log into this app. And when I login online to Delta dental there is limited information this has got to be like the worst insurance user interface manager ever.Show lessDigitalChoclat
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details under "trouble logging in", our team can take a closer look into this at deltadental.com/contact. - MBUseless
Choke full of bugs. Not useable at all.
After filling in login names, passwords, recovery answers, email, and other user information, the app just got stuck on the same page. There’s no error message anywhere as I scroll up and down the page. After a while, I tried again and the only difference is it says the user names is being used and I need another one. Again stuck on the same page. Wasted two hours on this sign on process without anything to show. Tried calling delta dental and was put on hold for two hours. I gave up.Show lessJcyl1
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details under "provide suggestion/report bug" with screenshots of the message if possible, our team can take a closer look into this at deltadental.com/contact. - MBPoor performance
I would give this app 4 or 5 stars if it worked. Most of the time it doesn’t work or takes an eternity of “thinking” just for it to tell you it can’t process you request at this time and try again later. I have already checked that I have the latest version update, phone is up to date and internet connection is good. Re-booted phone, deleted and re-installed program. It all failed. This app has much to be desired. I give this app 1 Star. Don’t waste your storage space on this app. It’s not worth it.Show lessApplereview4u
App doesn’t do anything
I can’t view any of my claims, the app “apologizes for the inconvenience “ when I try to view a claim, my benefits, my dependents, my deductibles.. literally anything. I can see my card and look at dentists, which are two things I don’t need. Pretty useless app, the old one was better, and that was pretty terrible too. It’s bad enough the insurance doesn’t cover anything and is a waste of money, the app could at least function how it should so I can keep track of my dental care costs.Show lessAwalk12
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form under the issue "Provide a suggestion or report a bug", our team can take a closer look into this at deltadental.com/contact - MBWorks
Edit: Contacted Support and they were able to resolve my issues (though it took three weeks). I can now log in and see my insurance card and claims.
App always says password incorrect using the same password that works on the Delta Dental of Washington’s website.Siraj R
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details, our team can take a closer look into this at deltadental.com/contact - MBSimple design, but very utilitarian
So the first time I tried signing in, it gave an error. But after that literally everything in the app worked so well. I’m actually shocked at the reviews. This app is so simple and easy to use, yet powerful. I’m gonna give the devs credit where it’s due. Of course if my experience changes so will my review. But right now I’m actually very impressed by the app.Show lessntipun
Doesn’t Work - See Description
Edit Jan 01: Contacted the helpline and they put a ticket through to IT. Apparently the app is run by the nationwide Delta Dental and there’s a specific Washington State Delta Dental. To be seen if this gets resolved, but the fact that the Delta Dental Washington website directs to an app that doesn’t work out-of-box is atrocious regardless.
Created an account online and decided to download the app for easier access to my ID cards, but always says password incorrect when using the same password that consistently works for me logging into Delta Dental of Washington’s website.Show lessDeveloper Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details, our team can take a closer look into this at deltadental.com/contact - MBTERRIBLE!!!
When I login it says unable to retrieve account details and directs me to contact their customer service. Their customer service states they do not provide technical support for the Mobile App. Then what is the point of saying to contact customer service?!? I cannot access my insurance information to give to providers using the web browser on my phone. I don’t typically take my laptop with me to the dentist, but guess I’ll have to so I can access my insurance information that i pay for. I don’t think I will continue to use this insurance provider in the future as it’s a pain to access your information and they do not provide physical cards. Absolutely ridiculous!!! A poor excuse for an app and a company.Show lessHeather728186
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details, our team can take a closer look into this at deltadental.com/contact - MBWill they ever fix this?
I downloaded this app about a month ago when my employer switched to delta dental insurance. The app did not work at all then and it still doesn’t. All it does tell me I am offline even when I am at home with WiFi in addition to a strong 5G cellular data signal. It’s inexcusable for a company this big to allow their app to remain completely broken for so long. Incredibly disappointed in how little they seem to care about their customer service tools.Show lessspartanmark05
Developer Response
Hi! So sorry to hear about this issue, if you could please fill out our Contact Us form with the details and screenshots of this issue, our team can take a closer look into this at deltadental.com/contact - MB
