Leave a Review Delta Dental Mobile App
Worthless
If it allowed a zero star review then that’s more fitting for this app than one star. This app is absolutely worthless. I don’t understand why they would even develop an app that doesn’t work. I can’t login to my account it keeps telling me account not found even though I am able to log in via the website just fine. I tried registering but it just brings me to the website and asking me to login with no further prompts to continue. I just wanted a easy way to access my ID card and claim information. Don’t waste your time you’re better off just opening a browser on your phone and logging in that way.Show lessBitterman666
Developer Response
I'm sorry to hear that you are having an issue with logging into our app. Can you kindly send us your username via deltadental.com/contact? We'll be able to help you from there.Literally can’t register
The app is literally useless, it just takes you on a link to a website telling you to register your insurance account with your user name, I have my insurance card right in my hand and just like everyone else with this app having the same issue, I can’t register anything it says I’m putting in the wrong information when clearly I have the right info in my hand. How is this pathetic company in business.Show lessAdriannnMcCall
Terrible App No Benefit info at all
So what’s the point of this app anyway???? In previous years I was able to see benefits, coverage, if my spouse was still covered, track claims, etc. Got a claim letter in the mail that doesn’t look right so I go to my trusty Delta app and I’m told the app has been retired and I need to download the new version. Done! Open it and there is NO benefits info, no info about dependents and no info on my current claim!!! I try looking in the “more” section and an alert comes up that the info I am looking for “will be available in 2022…..um it’s January 2022 right now so why is this not available????
DO NOT waste your time even Spaniard if this app it is useless and now you will NOT have access to your delta info. Unacceptable! How are you supposed to manage your insurance this way.
Additionally trying to post this review and every “nickname” I choose supposedly has been taken!!Show lesshunga mack a chew
Waste of time
There should be a no star option. The App does nothing but waste time. It asks you to register, then after you enter your private information, it sends you to a website where you have to re-enter the same information again. After that, you get a verifying email where the you click on a link that takes you to a sign-in page, which does not recognize you and asks you to start all over again. Such an annoying app, and very disappointing for a big company to put it out there. It also erodes my trust as I have entered my private information twice, wasted my time, and end up with nothing.Show lessHarry Bowles
The worst
This app is literal trash. It was not ready for beta testing let alone release. They retired their old app before this one was even close to ready. They have not correctly coded their phone number links to actively make calls with the click, so that is useless. The app is not taking the old login and won’t let you register when you try that way. The old app was minimal, but worked just fine. This app is less than minimal and has a bunch of obvious errors upon release.Show lessNicolepickle27
Dependent list
I assume this app is still in development? I receive an error message the “my saved dependent “ will be available in 2022, along with “my coverage “. The location to find doctor near location seemed to work appropriately along with add to my favorites . Will await further development to fully reviewShow lessI love this app so much💋
Useles without My Claims/My Coverage
Imagine you’re using an app to see how much money you have in the bank. Then the bank makes you download a new app, and this new app has no such function. How do you know how much money you have?
This app is truly pointless to me and I’m forced to use it because they retired the other one. I would like to know whose idea it was to force this version upon users without full functionality.
Also please keep in mind that the plan to ‘return these features in 2022’ is both: A. Not a promise and B. Incredibly vague. December 2022 is a year away.Show lessToBeSomebody
Developer Response
I'm sorry to hear that you are having issues with our app. We are working speedily to provide an improve version of the Benefits and Eligibility functions within the app. We know how important this function is to you; therefore, we ask for your patience while we work-out some final details before bringing it back. If you have any questions, please don’t hesitate to contact us via deltadental.com/contact or via the contact us function on the mobile app with your username.Useless
Though DD’s website says I should be able to log-in to the app with the same user ID & password as the website, I got an authentication error message just trying to log-in. I use an iPhone 12 and iOS 15.1.1. I subscribe to this insurance directly thru DD (not the health connector or an employer) so maybe that’s the problem, but that’s no excuse. I’m not even going to bother trying to sort it out because if it’s anything like the website, it’s functionality, ease-of-use and accuracy will be awful.Show lessMomek531
Developer Response
I'm sorry to hear that you are having issue logging into our app. Can you send us your username via deltadental.com/contact or via the contact us function on the mobile app? We'll be able to help you from there. Thanks and happy holidays. FWHuge downgrade
Delta dental retired an effective app that I used for many years. This “new”one does not show claims which is the only reason I use the app. Huge disappointment. Delta Dental - you can do better. You should have had this app fully baked before retiring the old app. Customers expect an upgrade when you make us download a new app, not a downgrade.Show lessdanb453
App Fail
Unable to register-first attempt ended in some kind of error. Second attempt (to register) stated user already exists. Then tried to log in using credentials entered in first attempt (the user that supposedly exists) - get wrong user name or password.
Hey devs, have you actually tried to use this app outside of your development environment? Lots of others having same probs as me (per reviews).
Don’t have time for nonsense-app deleted.Show lessxhwmikey
