Leave a Review Delta Dental Mobile App
Gutted Functionality from this New Version
This version is a downgrade from their previous app. We used to be able to track claims and view Estimate of Benefits (EOBs) and payments but they gutted those features from this “updated” version.
I have a regular dentist so the need for the finder is mostly useless. If you’re dentist is out of network then the estimate or is also useless. All that remains is the ability to view your insurance card which I already added to my Apple wallet, so again useless.
Please bring back the claims review functionality!Show lessScarps51
Developer Response
Thank you for your feedback. My coverage and My claims functions will be available in 2022. FWREGISTER button Doesn’t work at all
Input in information to register and press Register and the app goes into the netherworld. 35 years of IT. Possibly worst app I have seen. First I installed Delta Dental Mobile App and tried. Nope. Deleted it. Installed Delta Dental Mobile and tried. It has instructions to delete it and install the other . Neither works. Care about our teeth but not our sanity.
You MUST register for the online account via website in order to sign in on the app.
Once you finally get on the app, surprisingly no way to see benefit summary.
And when you switch to another app(e.g. app store to update a review?) and go back after mere seconds, the app has challenges with what little it does. The screens have trouble coming back up and when they do they disappear. Same happens after trying to get a cost estimate without having exited app. Only way to get then to stay showing is close app, reopen and not switch apps.
Using IOS 14.8 on Iphone 12.
Developers need much better QA vetting this before release.Show lessrb3691
Developer Response
Hello, Thank you for your feedback. We'd love to help and can you please provide some additional information about the error that you are seeing on your phone via deltadental.com/contact? FWReduced functionality
What happened to being able to view claims and recent procedures? This app is merely a host for the ID card and not much else. Bring back the utilitarian value of the old app! On the upside, it’s not as glitchy as the original app. But then again it’s perhaps because it doesn’t contain any usable member info.Show lessnyctraveler42
Straight-forward & clean
Fast access to my ID card and an easy to use dentist finder. I also like that I can estimate what my costs are going to be instead of it being a mystery. Useful app!Wolfpack224
