Leave a Review Delta Dental Mobile App
New app works now
I was on a “retired” version of this app and it was literally unusable. The old app wouldn’t let me sign-in most of the time and when it did, I got no functionality. I found this new version of the app when I noticed my old delta dental app literally said “retired” on it. Downloaded this new one and so far it’s working. Shows me all the info I was looking for and it lets me sign in normally.Show lessJeremyDylanLugo
Complete Waste of Time-Go to Website
The older app worked better than the upgrade that I am forced to use. Which cannot be used at all. My information did not get updated, and to get help via Contact on the app? Leads you to nowhere which means, you guessed it, no contact, no help! Someone else stated this deserved a no star rating. I would give it a negative star rating. Who is checking the work before rolling this monstrosity out to the public?Show lessmauimomma**
What’s the purpose?
I mean, a digital card is all it’s good for. I looks like it has a find a dentist feature and a cost estimate feature, but I already have a dentist, same one for 20 years. It does not have my dependents listed and says “feature coming 2022”. Also, my only reason to use this app was to view claims and payouts, to know they are happening and how much. THERE ARE NO CLAIMS….. seriously?Show lessI Speak English
No access to coverage and claims
It’s a bad idea to release an app in a hurry when it’s absolutely useless for the customers. Says the features for checking claims and coverage will be available in 2022. I think those two make up the most important feature in the app. Patients use an insurance app to check the coverage, claims and provide an ID. The ID kinda works by adding to the Wallet but doesn’t display member ID or group ID. I added my preferred dentist via the webpage but that doesn’t reflect in the mobile app.Show lessjimmycanfly247
The app is impossible to use
I have no issue with delta dental- they’ve been great. But the app never works — even after I called and they said to register at the deltadentalaz website— which I did. I finally just deleted the app because it’s much easier to call and get info on my plan. Very frustrating. Not user friendly at all.Show lessmojarimmer
Fraud imminent
This insurance company works with low quality dentists to force patients to pay out of pocket. The dental offices never have dentists who are “contracted” or say they are out of network, and the insurance company refuses to contact their members, and uses the tactic of putting you in hold for hours. If that actually pick up which is rare, they transfer you to other departments and you end up in hold additional hours. If you get someone on the line at all, they keep putting you on hold and come back to check if you are there. If you don’t answer right away, they hang up on you, if you do answer the pattern continues until business hours are over and tell you nothing can happen now because they are closed and you have to call back. They say they take notes but won’t give a reference number and the next person never has access to them, so you have to explain again. Over and over and over until you wonder why you have insurance in the first place. It’s unbelievable!Show lessunhappy-tooth
Version 1.5 works fine for me…
…had to register thru Safari on my MacBook first, downloaded the iPhone App and found it worked just fine with my User name and Password…love that handles Touch-ID too.tjcrebs
Not able to access anything helpful
I was just trying to check a claim and all that can be done is find a dentist and add people to the account or send my dental insurance information. Not able to see any claims or access benefit information. Is this getting worked on? I could access this information on the previous app before it was retired.Show lessrefuses my nickname
Useless App
What is the point in this app? There is nothing useful or beneficial with this app. There is a virtual ID card with my name but the ID number is blank. I have a provider assigned but that information does not sync with the app (I would have to search again and add it as a "favorite" or "preferred" provider. I can not view any benefit's or insurance information.
This app is a waste of time and money in development.Show lessMACSIDE
Bad Version of Previous App
This is not a better version of the previous version. I get an email that my EOB is ready to see but it won’t open in the new app. Now I know nothing about my deductibles, explanation of benefits or coverage. And the last app is retired so you cannot get any info from it either. If I could have given the zero stars I would. It is a totally useless tool.Show lessjag0621
