Wonderful option
I am recouping from surgery. Great to pay in my car so I don’t have to juggle my bags while trying to pay at the box. Thank you
Still got a ticket but easily resolved
I still got a ticket but it was easily and quickly resolved with a phone call. Love the ease of use with this app. No more digging for quarters or running to a meter when a hospital visit goes longer than planned.
Where did my money go???
I paid for an hour on the meter. When I came back, the meter did not show that I had paid. Where did my money go then? Don’t use this app, use Parc.
You will still get a ticket
I guess the city of Louisville doesn’t care if you pay for parking in the app, because you will still get a ticket. What a joke.
Works well - big improvement over previous
It’s a great little program that has always done what I was asking. I did get a ticket despite having the app paid spot once, but it was user error on my part and I had input the incorrect code. A call to the parking office, a screen shot or two, and the fact that the other spot had a dumpster in it resulted in a refund.
I only have used this app at certain spots downtown but have never had a problem over than the above which was my own fault.
The only thing I wish I could change is a mandatory 4hr cap on any given spot. I think that’s a Louisville Parking office rule for certain zones and not a problem with the app. It can just be annoying slightly for 4.5 hour parking ... where the last half hour prompts a sprint with quarters!
Tl:dr - great app, no major issues. It’s a good update over the passport parking app that preceded it. Would recommend.
I only have used this app at certain spots downtown but have never had a problem over than the above which was my own fault.
The only thing I wish I could change is a mandatory 4hr cap on any given spot. I think that’s a Louisville Parking office rule for certain zones and not a problem with the app. It can just be annoying slightly for 4.5 hour parking ... where the last half hour prompts a sprint with quarters!
Tl:dr - great app, no major issues. It’s a good update over the passport parking app that preceded it. Would recommend.
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Still got a ticket
I put time on my meter using this app but I still got a ticket. I took a screenshot of the app and appealed over a week ago but I still haven’t heard back.
App does not work and customer service is very deficient
I parked in downtown Louisville and used the app to pay. When I came back to my car I had a traffic fine. I contacted customer service for them to help me get rid of the traffic violation and their reply was: “Thank you for reaching out. I'm sorry to hear that this happened. Unfortunately, we don’t issue the tickets or have the ability to dismiss citations in this help-desk. Please contact your local parking operator at (502) 574-3817 and they will be happy to assist you. If we can help with anything else, let us know!
Warm Regards,
Sarah
Passport
Support Case #00095976”
So their service does not work and their customer service us not willing to assist with the ticket issue. Bravo! My advice: go old school with some quarters.
Warm Regards,
Sarah
Passport
Support Case #00095976”
So their service does not work and their customer service us not willing to assist with the ticket issue. Bravo! My advice: go old school with some quarters.
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It dohn make no scint..
...to not use this app to pay for and renew parking.
