Leave a Review Allegiant
Flight Friday morning, May 17
I missed my flight Friday, May 17 at 8 AM due to an oversight on my part of setting my alarm accidentally an hour later than I should have. Gate closed at 7:45 and I got there at 7:46. I was impressed that Carla at the gate called my number to see if I was coming. I would have made it but got a few red lights on the way and TSA takes its toll on timing. I was grateful for the help Eduardo gave me as it was a miracle to make the next 10 AM flight and not have to cost me much money being a senior citizen, widow budget Queen! LOL. He went the 2nd mile for me and was very empathetic, sympathetic, and understanding. If not for him that miracle would not have happened. I loved his attitude of “let’s see what we can do”, that gave me hope. I was never so grateful that I made that second flight! I was grateful for Trina‘s smile and desire to help and also Ronnie the flight attendant, who was extremely helpful in getting my backpack above in the luggage holder. I love Allegiant air and I’m so grateful for the reasonable pricing so I may visit grandchildren on birthdays and special occasions more often!!! Thank you again!
Lynn RichardsonShow lessLynn Richardson
Works when it wants to work, pick the lesser of the evils.
Tried to checkin in the website and it gave me a error and told me to try again later. Downloaded the app, same thing happens. Have to repeat multiple times to checkin and eventually the request goes through and finally works.
Funny, they will charge you if you checkin at the airport but then make the online checkin process half working, so ultimately your either wasting time for the app to work, or wait til you get to the airport and fight with the airline to waive the fee cause the app and website didn’t work, or just end up calling them and waiting on the phone forever.
Regardless of what airline you have nowadays, they will nickel and dime you then make it a miserable process to use their service that you ultimately paid for. Who said technology was suppose to life easier.Show lessThy_critic
Terrible service right now!
The last two months my mobile app and the phone number for Allegiant have been totally useless. When you reach out to customer service by email they tell you to get triplex or CALL customer service which is not answered and if you leave a message, no one calls you back. I had to “lose” a trip because I needed to reschedule and it was 100% impossible. I even drove to the local airport only to be told I’d have to come back another day. They only did it for two hours two days a week. My flight was scheduled to fly one day before the next “opening” to change.
Tripflex would not have helped because the mobile app wouldn’t allow changes (couldn’t access itinerary). I fly a couple times a month. The app needs work and customer service needs to quit telling people to call customer service. Or actually have someone answer the phones.Show lesspoiughk