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Renews 3 days before “renew” date
On the app, it said my account “Renews” on Nov. 18th. Lo and behold, on the 16th, I get a receipt and am charged for the next month. Meaning you had to cancel by the 15th. Emailed them right after and have heard zip since despite them getting back w/in hours in previous support requests. Borderline fraud, and will not only dispute with CC company but file complaints with FTC and California AG if not resolved.
Besides that, have been having a lot more connection issues that a month ago when first signed up. 404 errors, failed to reload, captcha, smtp failures, etc. Plus sometimes really slow that only reconnecting ameliorates. At least half a dozen times per day now. On sites that few other VPNs have issues with. Plus, you can’t send any emails using the Mail app on iPhone, an issue i haven’t seen on any of the dozens of VPNs I’ve tried. And their privacy notice when signing up is the same as any standard company, which very few other VPNs have too, don’t trust them with logs. But borderline fraud when it comes to billing is what makes this not worthy to be trustedShow lessNJacuguy
Close but no cigar
Can’t send emails using the iPhone Mail app if using X-VPN… Have never had this issue ever, but noticed a “smtp failed to send error” msg ever since I started using X-VPN. Was getting really annoying so talked to support and they said you can’t send using the Apple mail app with X-VPN (no problem receiving tho, oddly). As i exclusively have used this the Mail app for email for 10+ yrs, and am not downloading 2+ apps for my Mail (and don’t trust google and yahoo with my data), this is a dealbreaker…
Unfortunate as have tried close to 2 dozen VPNs and re: the other features on X-VPN premium (free was slow as molasses) it was one of the best I’ve experienced so far - relatively few disconnections, good speeds compared to others (have to find other modes during peak times half the time tho), lots of options/protocols like video/gaming, kill switch works most of the time (sometimes it doesn’t ie. emails send when disconnecting)…
Blocked by a decent number of sites too, average at best in this category. But overall pretty superior to most if not all of the others I’ve tried. But can’t remember any of the others having this Mail app issue. If they fixed this would pay for premium. A shameShow lessDeveloper Response
Dear NJacuguy, Thank you for your detailed feedback. We apologize for any inconvenience caused by the issue with the Mail app. Currently, we're aware of this challenge and are actively exploring potential solutions for the future. However, please note that it could take some time before we can offer a comprehensive resolution. In the meantime, we invite you to try using another email app that might work seamlessly with our VPN. We understand that this is not the ideal solution, but we hope it serves as a temporary workaround until we can address the issue more fully. We truly appreciate your understanding and your patience as we work on this. For any further issues or assistance, please do not hesitate to reach out to us at support@xvpn.io. Thank you again for your valuable feedback and for highlighting areas where we can improve. Best Regards, X-VPN Support TeamSo close but no cigar
Can’t send emails using the iPhone Mail app when on X-VPN. Have never had this problem but noticed a smtp failed to send error msg ever since I started using X-VPN when I tried to send any emai. Was getting really annoying so talked to support and they said you can’t use the Apple mail app with X-VPN. As i exclusively have used this for Mail for 10+ yrs, and am not downloading 2+ apps for my Mail (and don’t trust google and yahoo with my data), this is a dealbreaker. Unfortunate as have tried close to 2 dozen VPNs and re: the other features on X-VPN premium (free was slow as molasses) it was one of the best I’ve experienced so far - relatively few disconnections, very good speeds compared to others, lots of options/protocols like video/gaming, kill switch actually works, etc. pretty superior to most if not all of the others I’ve tried. But can’t remember any of the others having this Mail app issue. Killswitch doesn’t work on iPhone tho. A shameShow lessNot bad but not good at the same time…
I recently got this app simply bcs my other apps haven’t been working (skyvpn & hotspot shield). It takes entirely too long to connect nd on top of that it disconnects every 25-30 mins…i don’t mind that it does that especially for a free app but my problem is when I try to get on apps like Snapchat or insta it doesn’t work regardless if I’m connected or not. Yes it’s good to be on safari/google but if ur a student like me be ur school blocks internet it’s very bad. Even when I try to watch shows on zeus or Netflix it pauses nd buffers for a while before playing again. Like it’s not even stop nd play for 30 mins it’s like every 5-10 mins it stops buffers and play again. It’s really annoying if you ask me… 🤷🏾♂️Show lessjade_golden
Developer Response
Hello, thank you for your feedback and support. Regarding the issue of not being able to access Instagram and Snapchat, can you provide a screenshot of the specific issue to the in-app online customer service so that we can help you to check the specific issue and solve it? :) As for the buffering issue while watching a show, we recommend trying the connection protocols UDP and TCP for a better viewing experience. If you have any other questions, please feel free to contact us.X-vpn in Iran
The app is great but imagine living in Iran where every social media is blocked(Instagram, Telegram, WhatsApp .etc) and the only VPN that actually works is X-VPN.
The only problem is due to the many sanctions we’re facing in Iran, we just can’t purchase anything outside of Iran and in US dollars :) So you see … We’re stuck here with a limited VPN that stays connected for less than a minute and for watching each Instagram story I have to reconnect the vpn :)
The 1 minute limitation is literally killing me inside. Please fix that.
It’s already suffocating enough to live in Iran :(
Please don’t make it harder for us and stay by our side while we’re fighting for revolution 🤍Show lessDaryarhfr
X-VPN is a security threat
Nothing private about x-vpn. It is operated by CHIna based IT support.. not only does it not provide security, it actually is a security risk. While using it I was continually slammed with malicious back door, scripts. I know this because AT&T active armor notified me and stopped them. When I uninstall X-VPN, the malicious attacks suddenly disappear.
This tells me all I need to know about X-VPN it’s garbage and the people running it are really breaking the law when they put tracking scripts on you. The other thing they did was make sure that their Killswitch doesn’t even work. It’s an absolute scam. The kill switch is supposed to disconnect from the Internet, but it doesn’t even work. To my knowledge it never worked and they continue to advertise a Killswitch I have used X-VPN for years and I know what I’m talking about. The only reason I didn’t cancel sooner is because I didn’t realize what was going on with the malicious scripts until lAT&T produced the ActiveArmor scanner.Show lessOne_Cent
Developer Response
Dear reviewer, We appreciate your feedback and concerns regarding X-VPN's privacy and security features. As the official X-VPN team, we would like to address your points and provide necessary clarifications. Firstly, we assure you that X-VPN is dedicated to protecting user privacy. We do not compromise on user security and prioritize maintaining the confidentiality of our users' data. We understand the importance of privacy in the VPN industry and take all necessary steps to ensure the safety of our users' information. Regarding your claim that X-VPN is operated by a China-based IT support team, we would like to clarify that X-VPN is a global VPN provider, and our team consists of professionals from various regions. We operate in compliance with international regulations and uphold the highest standards of security. We regret to hear about your experience with malicious attacks while using X-VPN. X-VPN employs industry-standard security protocols to prevent such incidents. However, it is important to note that VPNs cannot entirely guarantee protection against all possible threats. We recommend using additional security measures such as a robust antivirus software alongside X-VPN to enhance your online security. Regarding the kill switch feature, we apologize if you experienced any inconvenience. The kill switch functionality is designed to disconnect your internet connection when the VPN connection drops, ensuring your privacy and preventing any unintended leaks. We continually optimize our service, including the kill switch feature, and strive to rectify any issues raised by our users. If you have encountered any specific technical issues or have further concerns, we kindly request you to contact our support team at support@xvpn.io. Our support team is well-equipped to assist you and address any underlying issues you may have faced. We appreciate your feedback and apologize for any inconvenience caused. X-VPN values the trust our users place in us, and we remain committed to providing a secure and reliable VPN service.Used to be great
This was recommended by a colleague and I used to love this app for the fast connection and how it stayed on quietly in the background without killing my battery. But as of maybe a few months ago, it is hard to use with all the ad pop ups. If you need to turn it on or off quickly you can’t without sitting through a 20 second add and clicking the x then 5 more seconds of an ad, then clicking the x again. Not to mention the ads are LOUD so if you were trying to be discreet or use this at work, keep that in mind as the commercials and games will draw attention from everyone in the room. The only reason I’m taking the time to write this is because I am on the App Store looking for an alternative and will be removing this one from my devices. I hope it improves and works better for whomever is reading this in the future.Show lessMajesty S.
Developer Response
Hi there, thanks for taking time to leave a comment and sorry to bring you a bad experience. We are dedicated to provide diverse services to meet the demands for different users, also we are trying best to continue to provide better free service too. Will forward your feedback about Ads to the team, contact us anytime if having any suggestions or facing any problems. Hope we can be your choice and hear from you again.Lack of Support
I was getting a notification in the app that a promotional offer is available for 6 months; so at the end of my usual monthly subscription، I opted for the promo offer. One day later I noticed that my Apple account has been charged once again and by going through my subscriptions, I understood that I’m having double subscription with the app. So I contacted the support team and I was told to cancel the usual subscription and submit a refund request to Apple which I did; but then I noticed that my promo offer was also revoked and when I asked them to re-issue this once again for me, they said it’s not possible. Obviously the double subscription issue was caused from their side but now they refuse to cooperate to fully resolve it.Show lessDecalingo
Great vpn but has one problem
This vpn is legit and completely free. I’ve been using it for a while to play games while I’m at school and it’s fine, but there is one problem. For example, if your trying to play roblox and one of the servers doesn’t work, it will constantly connect you to that server and no other. I think this app would greatly benefit from having a few servers that you can choose from instead of connecting to a random one that usually doesn’t even work.Show lessCarter Bing Bong
Overall pretty good
It gets the job done but limits the time for it being connected. The VPN disconnects after around 30 minutes of use. You’re simply able to reconnect it by either getting nothing and it just connecting or getting a 5-30 second ad and then connecting. Sometimes it’ll have struggles with connecting but that is not very often. However, if the reconnecting get annoying you’re able to purchase an unlimited version for around $9.99 a month I believe. Personally I’ve opted to not purchase that and just deal with the reconnecting constantly. Overall, one of the best VPNs out of the many I’ve tried for the free usage you get out of it. I’ve been using this for around 2 years and have tried others. The others only let you only use it for around 20 minutes a day otherwise you’ve got to pay an absurd fee.Show lessbeanburrito123
