Great product, terrible support...
The product has been great, but their product support is terrible, close to non existent. Worse than that, they don’t, maybe even won’t, actively engage with you to fix financial problems with purchases when upgrading to VIP.
I have been chasing them for over a month about my VIP purchased upgrade, their system mistakenly credited it as a month instead of a year. And now no one replies to emails sent.
Posts on their FB page and messages sent through it are supposedly sent/forwarded to the CEO for action. But no reply is received at all to that. And the support channel personnel say they can’t do anything more to escalate it...
I have been chasing them for over a month about my VIP purchased upgrade, their system mistakenly credited it as a month instead of a year. And now no one replies to emails sent.
Posts on their FB page and messages sent through it are supposedly sent/forwarded to the CEO for action. But no reply is received at all to that. And the support channel personnel say they can’t do anything more to escalate it...
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Case Connection “Not Available”
I’ve used this app successfully for my Kraken iPhone case for the last four months. Today all of a sudden, it isn’t allowing me to open the icon to pair my phone case. These were my first fun dives after 6 weeks of courses and I didn’t have a camera. Incredibly disappointing and makes the $450 Kraken case completely useless. I regret buying a case that relies on a third party app, especially when that app is glitchy and doesn’t work.
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Colour correction help
App seems great but I’m not sure how to find the colour correction features on the app !??
Good app but....
So far i like the app ok, however I wish they would make a version to fit an iPad. I have used it on my phone however I like the larger screen on my iPad as I can see what I am doing better. I have noticed that the app gives great color but some of my photos get overexposed, so I then use another photo app to fix the overexposure. Faster and easier to use than photoshop for my underwater photos.
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Not the best, not the worst
App is brilliant for quality but I have paid for 1 month VIP to make use of the unlimited colour correction for videos and yet I can only manage to correct 4 or 5 a day! Hope it’s a simple fix but very annoying considering I’ve spent the money for unlimited and not getting it.
Good but can improve
It is a pretty good app. The app can definitely improve by being able to increase the amount of videos being able to edit. There is an issue within the app where it keeps crashing when I try to download the edited video to photos so I have to keep trying untold it works.
App constantly crashing
I really like this app for editing. But I redownloaded it today and now when I go to edit videos it just closes after I choose a photo.
Please fix!!
Please fix!!
Response from developer
Hi, sorry for the bad experience. Please contact with us to contact@dive.plus so we can help. It may be caused by the compatibility issue of different iPhone and Android models. We suggest you change to another iPhone or Android phone to have a try.
Social media platform
If you want a simple program that logs dives and does color correction, this is not it. All I was looking for was a program that would do color correction on a video, and then I could save that video to my photo album, and I didn’t care if it had a watermark on it. Instead, there’s so much that they tried to cram into this program that involves everything else in the world but those two simple things. Saving the video to my own personal files so that I could share it as I saw fit was not an option. Screw that. If I can’t even get that, there is absolutely nothing that you can get me on this program that is worth paying for.
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Response from developer
Hi, sorry for the bad experience. Please contact with us to contact@dive.plus so we can help. It may be caused by the compatibility issue of different iPhone and Android models. We suggest you change to another iPhone or Android phone to have a try.
IOS 14.0
After the latest update for IOS 14.0 i cant upload any pics and videos i write the post perfectly but when i click on the box to add a pic or a video app not responding
App is working now
I was able to get into my Dive+ app and I just want to say thanks for updating the software, I’m a happy person now.
Response from developer
Sorry for the bad experience. We just updated the app to 3.1.5 and should be compatible with iOS 14 system. Could you please update directly from AppStore (search ‘Dive+’ on AppStore) to update. It should be working now. Apologies again.
