Leave a Review Zip Printer
Filmware update keeps me from printing pictures
I downloaded the app and it keeps making me download the filmware update and doesn’t allow me to exit it out of it. I left it to update for two hours completely undisturbed, however it still didn’t finish the so called update. This is very upsetting as I wanted to print out my pictures from my prom which are very important to me, I wanted to keep the pictures as keep sakes. Although this “filmware” update is keeping me from doing so, please can you fix this.Show lessVictoriaKaitt
Developer Response
Hello! I am sorry to hear that you are experiencing an issue with the firmware update. Please make sure device is plugged to an outlet and is charged. During a firmware update do not close or leave app in the app background. If you are still experiencing an issue, please contact us at RND@CAGlobal.com with more information so that we can assist you further. We would love to help you resolve this issue. Kind Regards, RoseGreat little printer
Once it was setup, I found it easy to use. I did upload manual from Polaroid site because I needed to understand it better. I connected printer to my iPad Pro and works fine.friskygata
Developer Response
Hello! I am so glad to hear that you are enjoying the Polaroid Zip. If you have any questions or more comments you would like to share, please feel free to contact us at RND@CAGlobal.com. Kind Regards, RoseFor the most part I like it.
Generally this app does what it says it does. At first I was frustrated because I could not get any of my edits to stick. Whenever I switched to a new editing tool the previous edit was gone. It took several days to realize that since the images from my iPhone never fully filled the printing area (i.e. a small amount of white space appeared above and below the image) I was unable to see the “X” and “check mark” at the bottom because they were white on white. Also if you edit your photos and leave white space on the bottom you can’t see them either. These marks should either be a different color or be placed outside the image area. I only gave it 3 stars because of my frustration and the time it took me to figure this out.Show lessGWZ_FOTO
Developer Response
Hello! Thank you so much for your feedback! I'll be sure to forward your comments to our team for further development. We are always improving the user experience through your feedback and appreciate your input. If you have any further comments or questions, please feel free to contact us at RND@CAGlobal.com. Kind Regards, RoseApp won’t load
Hard to even write a review when I’ve yet to use the printer or the app. I can’t seem to get past the very first page because it takes so long to load and eventually gives me an error saying “request timed out”. I’ve updated my phone software, deleted and redownloaded the app, restarted my phone, turned off WiFi and tried using LTE, etc. Nothing seems to change and I’m getting the same annoying results. I don’t know what else to do.Show lessLeigha W.
Cant even use
Since they have updated the app, i cant even get onto the app. It just loads for like 5 minutes and then says “request timed out” i thought maybe it was my phone that didnt work but then i tried it on my ipad and my other phone and they all did the exact same thing. My printer is basically useless without the app so im not very happy.Show lessmeg23592
Developer Response
Hello! I am so sorry to hear that you were experiencing this issue. Apple was having a server issue that affected some applications in the apple app store. The issue is resolved and you should be able to login again. If you are still experiencing issues please contact us at RND@CAGlobal.com so that we can assist you further. Kind Regards, RoseUpdate
Since the update, I can’t open the app. I can’t do anything now. I am really diasappointed.snsnuaijzebsoapbxne
Developer Response
Hello! I am so sorry to hear that you were experiencing this issue. Apple was having a server issue that affected some applications in the apple app store. The issue is resolved and you should be able to login again. If you are still experiencing issues please contact us at RND@CAGlobal.com so that we can assist you further. Kind Regards, RoseSlow and archaic
Rule 1 - don’t run out of paper. It will not print your picture. It will just go right back to the home screen and tell you it is out of paper. Then you have to start all over again.
This app is very slow. And feels very old. Not a lot of choices for what you can do with your pictures. When you are trying to crop it in the preview screen, leave a small border, it will print slightly larger than it shows.
Please update this to be more smooth when you are moving the picture around in preview. It takes a lot of effort to get the picture cropped correctly because I have to keep moving it and then it doesn’t move or don’t stay where I had it when I let off the screen.Show lessEVIL VW
Developer Response
Hello! Thank you for your feedback! We appreciate it. Our team is always working to improve the Polaroid Zip app through your comments and I'll be sure to forward your comments to our team for further review. If you need assistance or would like to provide more feedback, please feel free to reach out to us at RND@CAGlobal.com. Kind Regards, RoseApp crash
Been trying to print a photo for at least an hour now and it won’t let me get past the update, just keeps loading with the circle yet doesn’t progress onto any confirmation page therefore I cant print any photos. Very disappointed I cannot use my device... please get rid of the update or fix it so I can get past the update stageShow lesssnae2346
Developer Response
Hello! I am sorry to hear that you are experiencing difficulties when it comes to the firmware update on the Polaroid Zip printer. At what percentage does the firmware update stop loading at? May you please contact us at RND@CAGlobal.com with more information regarding this issue so that we can further assist and find a solution. Kind Regards, Rosehelp needed asap
i’ve had my polaroid printer for a while now. i recently got new paper for it hoping to print some pictures out, but the app must have a glitch with the new firmware update that needs to be downloaded. I personally don’t think it’s necessary to even have the update, but it won’t let me not download it. I’ve tried to download it so many times but it won’t let me and take longer that 20 minutes to download. This printer was a lot of money and this glitch should be fixed soon! I also stay in the app when i try to update it and keep my printer on but it never moves from 0%. please make a new update to fix this so that my printer could be normal again. thank youShow lesstayy morales
Developer Response
Hello! Thank you for your feedback! I'm so sorry to hear that you are experiencing issues with the firmware update. May you please be so kind as to contact us at RND@CAGlobal with more information, such as printer and mobile software version? We will be happy to further assist you in resolving this issue. Kind Regards, Rose.Issue resolved!!
I recently upgraded to an IPhone XR and when I downloaded and tried to sign into the app, it keeps giving me a “software caused program to lose connection” message and will not allow me to go any further. Extremely frustrating, please fix! I will amend my rating once it is fixed!
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Turns out the problem the entire time was apple and not Zip. I LOVE THIS LITTLE MACHINE. If you need a printer that is quick and reliable, this is the one for you. Love love love my zipShow lessTinyBlondeFreak
