Leave a Review Asset Essentials
Works part of the time
This app times out a lot, says connection lost, logs out constantly. I use it with my university and it works occasionally. I mostly just opt to wait to get on a computer because sometimes I can’t even get it to load to login.Mandeemiria
Developer Response
Hello, thank you for taking time out to leave us a review. We are sorry you have experienced issues. If you have a chance, please let our support team know what is happening by emailing support@brightlysoftware.com or calling 877-655-3833. They will be happy to assist you or share the details with our development team to help resolve.What’s the deal?
The app makes organizing work a lot easier, when it works. If it works…. I’m seriously about to tell my boss to switch back to paper work orders so I don’t have to worry about deleting and redownloading this bundle of connection failures…Wolfman31494
Developer Response
Hi, thank you for taking time out of your day to leave us a review. We are happy to hear the app helps you easily organize work but are sorry to hear you are experiencing a connection issue. If you haven't already, please let our support team know what is happening by emailing support@brightlysoftware.com or calling 877-655-3833 and they will be happy to assist you.GARBAGE
You’re app is trash. I’ve had it downloaded for over 3 years now and It has never been
Usable. Never even gets to the log in page. Just crashes. Figure it out.Extinctionbound
Developer Response
Hello, we are sorry you have ran into issues using our application. Our support staff would be happy to assist you in resolving these issues. You can reach them at support@brightlysoftware.com or 877-655-3833. Thank you for taking time to leave a review.Garbage
Constant crashing, errors, waist of time! Avoid at all cost!Kevin R Novak
Developer Response
Hello Kevin, we are sorry you have ran into issues. We are constantly working to improve our users experience in the app. To help with this, when you run into crashes or errors please report them to our support staff at support@brightlysoftware.com or 877-655-3833 so we can help resolve any issues quickly. Thank you for taking time to leave a review.Asset Essentials has been a great help
We started using Asset Essentials to assign work orders and track work that was being completed and as of what date.
We have been using the program for well over a year and everyone is happy with the results. We plan on continuing to use this well into the future.Wojo682
Developer Response
Thank you for taking time to leave us a review. We are excited to hear you are finding great value in the Asset Essentials mobile app!! If in the future you ever need assistance with the app, you can contact our support staff at support@brightlysoftware.com or 877-655-3833 and they will be happy to assist you.Didn’t work for the longest time
My school uses this for work-orders and for the first few months, it didn’t work. Said the user doesn’t have access. But when I signed in on my laptop, and then went back to my phone, it finally worked? Why should I need to sign in on my laptop first? This is such a stupid bug that prevented me from fixing my room for the longest time.Show lessLightReviewer
Developer Response
Hello, we are sorry to hear you were experiencing an issue. If you haven't already, please let our support team know what happened for you by emailing support@brightlysoftware.com or calling 877-655-3833. This is the best way to get issues resolved. Now that you are inside the application we hope you are enjoying the experience. Thank you for taking time out of your day to leave us a review.The worst app out there!
Terrible app! I have to throw it away and reinstall it everyday! Absolutely the worst app on the market!throw away app
Developer Response
We appreciate you taking time to leave a review. Our development team has been working hard to resolve issues that caused users to reinstall the app daily. The latest version 2.6.4 has a fix for this. If you continue to experience issues, please contact support@brightlysoftware.com or 877-655-3833 so our support team can assist you.Worst app ever…..
The PC version is one of the best CMMS’s I’ve ever used. The app is the worst I’ve ever seen. Trash it. Make a new one, and when you do, get your input from maintenance planners and industrial maintenance techs on what is needed and how it needs to work. All of the techs where I work have to delete the app and reinstall it at least once a week on top of it being useless. If it were me, I’d put an end to all the “Global Recharge Days”, and enact a “let’s make our app right” day…..Show lessfrustration level 9
Developer Response
Thank you for taking the time to write this review. We are glad to hear you enjoy our PC version and are sorry for the negative experience you are having with our mobile app. Version 2.6.4 is available in the app store and is intended to mitigate issues reported by many clients requiring them to reinstall the app. If you have upgraded to the new version and are still having an issue, please contact our support team via email at support@brightlysoftware.com or call 877-655-3833, so we can help.Stop the apologizing
Fix the issuesCurty20
Developer Response
Thank you for taking the time to write this review. Version 2.6.4 fixes some issues recently reported by clients and is available in the app store. If you have upgraded to the new version and are still having an issue, please contact our support team via email at support@brightlysoftware.com or call 877-655-3833, so we can help.Not the best
This ap would be nice if it worked properly. Constantly having to log in, If you can. If not you have to uninstall and reinstall. Then have to repeat every couple of days. Also if you are on your list of work orders and go to one, when you exit it brings you back to the top instead of where you left off. I’m sure there are other suggestions as well but can’t remember.Show lesselecrrical1 also
Developer Response
Thank you for taking the time to write this review. Version 2.6.4 is available in the app store and is intended to mitigate the login issue you have mentioned. If you have upgraded to the new version and are still having this issue, please contact our support team via email at support@brightlysoftware.com or call 877-655-3833, so we can help. We also love hearing ideas for ways we can continue to improve the app. We will share the details about the work order list with our development team for future consideration.
