Leave a Review Cowboy
Terrible attempt at tech integration
Have recently purchased a cowboy bike which has lost all acceleration on the 3rd ride (have done less than 20 miles). The app is completely useless in trying to solve this issue.goon12345678
I was hesitant but now i am in love - the best electric bike out there
Love itiraaaaki
Legit awesome
The bike is awesome, the app is clean and user friendly and the customer support is (surprisingly) helpful.ryanzusfr
Worst customer service
I have cowboy care and had a visit with a technician. He diagnosed an issue and reported it to cowboy. After some days hearing nothing I went on the app to schedule a repair and order parts. It’s been over a week and there has been no help whatsoever. Only different people chatting like NPCs in a video game or a bad AI chat it. Completely useless chat. Much better off just going to a repair shop and skipping the app chat entirely.Show lessGoatyC
Great value added!
The app and its recent improvements really make this a fantastic value added to the bicycle. Can’t imagine being more pleased.munchin fool
The bike hasn’t been delivered yet
Massive delays in the delivery process with no clarity on the final dates. The app and all accessories are seating with no use just waiting for the bike to arrive :(Fghnbgdhbc
App update troubled with issues
The latest app redesign, while arguably more visually appealing and providing more functionality, is less stable and has issues there not present before. This is frustrating because customers should not be expected to provide free QA services for a premium product such as this.
A non exhaustive list of issues I have regularly:
- long press actions are buggy and sometimes reset while pressing. For example when locking the bike I sometimes have to try 2 or 3 times for it to “take”
- app closes while in use. This is a minor annoyance but one that wasn’t an issue before. If I lock my phone the app will sometimes just close on its own. This adds friction when I want to lock my bike at the end of the ride.
- after charging battery, app says battery is disconnects forever, until I unlock the bike.
- app feels slower, more laggy, less responsive. Sometimes has a significant delay which is very bad when your are trying to quickly adjust a setting such as power mode.Show lessnot a bublaniac
They Changed The One Good Thing
For reasons no one at Cowboy seems able or willing to explain, the brilliant map within the app that allowed you to be directed to your destination on safer routes has now been deleted in favor of Google apps, which ignores cycling infrastructure and directs you to busy and unsafe routes. A stupid stupid decision taken by Cowboy enticed by Googles trillions. They have zero concern for the safety of cyclists, and an absolutely sham of a customer service means no help or answers available. Shame on the whole lot of them.Show lessSonnarz
Developer Response
Thank you for your feedback. We’ve tested this new navigation for several months with hundreds of beta testers in various regions. The feedback we received was very positive, and our new navigation system received a much higher satisfaction score than our former one. However it's totally possible that, in some cases, you'll prefer the routes offered by Mapbox (the SDK we used before) to those from Google Maps. We encourage you to share this feedback with Google directly, so that our navigation tool continues to improve over time and adapts as well as possible to the needs of cyclists. You can read more about how to do so here: https://help.cowboy.com/en/articles/7990484. With the growing importance of cycling in urban mobility, we're convinced that the navigation tools will continue to improve greatly over the years and that Google Maps will lead the way.Bluetooth drops out
Bluetooth drops out constantly! Making me too worried to ride it to work! I cycle almost 40k per day which would be v difficult without the Bluetooth!Carly123eureka
Feature rich and intuitive!
So many features for my Cowboy C4 and I love the navigation and linking to Strava as well as Apple Health to track my rides! So many features and a I love the social aspect of the app!LionHeartDoxa
