Leave a Review UW Health Care Anywhere
Quick and easy appointment but no insurance billing
I was seen within 5-6 minutes of my request. I recently moved from Boston to WI 2 months ago and needed a vital prescription refill. I don’t have a PCP or mental health practitioner, yet. The PCP wait time is one year from now. Fortunately, I had a letter from my psychiatrist detailing my history and treatment plan. I was able to get my refill easily. The PA-C went through my entire chart to make sure my records were correct. She sent a note to the welcome of my new insurance provider about helping me find a PCP because ongoing care could be compromised. I have used telehealth for over 5 years and this experience was as good (somewhat better) than any I’ve had previously.
The biggest problem is that the insurance verification system was offline so I had to pay $67 to be seen and will have to get reimbursed. Fortunately, I have an HSA so this wasn’t a barrier to receiving care but it could be for others.Show lessseigenj
Video Visit
Dr. Christopher Wither’s was very professional and assisted me well. He ordered a prescription that I am able to pick up tonight. If I would not have been able to connect with him I would of had to go to the ER when I returned to Madison, WI this evening. Thank you for your service. Patti JacksonShow lessPeej Jackson
Almost perfect
The wait is kind of long, but at least we are home instead of doing the same wait out in public. So no complaints on wait time. The only issue I had was the repetition of adding insurance info. Our family all has the same insurance, so having to enter it in separately for each child was obnoxious.Schwab6
Terrible
Please work on your app, I have spent an hour trying to get an appointment. It would not take my card I had to speak with support twice and the second time when I thought it was fixed it kicked me off again. I tried my phone and computer and nothing worked. This was so frustrating, I hate dealing with the UW!Show lessChistina2036
Covid consult
The visit was absolutely fabulous!
It was quick and to the point!
ThanksKS-Chan
Quick
I was able to talk with a doctor before 7am. The process was quick and helpful.cuzelk
Sometimes quick and efficient care
When I was able to reach a provider they were kind and quick and efficient! However the first time I was waiting for a physician for a long time almost 2 and a half hours! I am unsure if it was connection issues or if the provider stopped working but it left me nervous. My second attempt was much quicker.Show lessPharMichael
Doesn’t connect to anyone
This worked a year ago but every time I try to use it in the past 4 months, it will stall out at the “you’re next in line” or “your visit will begin shortly” screen. It will take up to an hour sometimes and still the visit hasn’t started. It will also kick me off.MadMarket
Provider Unable to Prescribe Medication
I used this method of video visit a year ago when I pulled my lower back and was prescribed Cyclobenzaprine. This medication has always been the solution when I have experienced similar back pain about once a year for the past few. The provider stated she was not allowed to provide this medication via a video visit… although the provider was very nice, it should be clearly stated that they have apparently been given strict rules that prohibit they’re ability to provide medications. What’s the point of a video visit, if the final result is going to urgent care.Show lessJust go to ER
This app is awful to use and is not accessibility friendly
Shame on uw’s developers for creating an app no elderly person could use.dalecooperandco
