I’ve been on this site less than a week and it is nothing but CATFISHING. Support is very poor. Here are some examples: first, I couldn’t figure out why everyone’s height was in centimeters as opposed to feet and inches. I contacted customer support who said they don’t use centimeters, yet that’s all that shows up on my app. They did nothing and offered no help. Second, 99.9% of the men are in SOUTH AMERICA - completely useless for someone in the U.S. Again, no help from customer service. Third, none of the photos are candids; they’re all slick, professional photos, as though the men were advertising clothes or part of a modeling portfolio, often (not always) with the men looking off into the distance. Fourth, I was BOMBARDED with emails and messages, immediately calling me “Honey,” “Darling,” “Dear,” “Gorgeous,” etc. NOT A SINGLE LEGITIMATE PROFILE. Fifth, you have a limited number of credits to read the messages and once you’ve used those up, you HAVE TO PAY to open the rest. THIS SITE IS A TOTAL SCAM - STAY AWAY. I will be disputing the charge with my credit card company, as I did not receive the service that was advertised and that I paid for.
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Developer Response
Dear Michelle,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I’d like to address your concerns:
1. Height Measurement: We understand the confusion regarding height display, Indeed, the platform provides height feature in Centimeter as it is the most commonly used measurement in the mainstream which adds up to the fact that datemyage is an internationally oriented app.
2. Location: As an internationally orientated app, that's why there are a lot of members from all over the world. And we're glad you're enjoying that feature. About some difficulties on setting up location, Have you tried changing it manually in your profile description or in "I'm looking for" section? If those factors are set up right and in line to where you're currently at and still wouldn't work, I would best suggest that you try the manual "Search" or "Let's Mingle" options. Try to broaden your search area (not a city, but a state, etc.).
3. Profile Authenticity:T he app helps connect members and eventually make them great matches. Some members attend professional photo sessions to attain that, thus it's not strange to see beautiful ones. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam and report it at support@datemyage.com
4. Credits System: I'm sorry that our credits system has been one of the sources of your disappointment at our website. Using services costs a fixed number of credits. We currently don't implement monthly plans with unlimited access to services. The current subscription concept involves making purchases to get credits to continuously use the services. To make your experience better infused with practicality, Consider bigger credit package, they cost lesser per credit And stick to using online chat, It's cheaper.
We value your feedback and want to make things right. Please reach out to our support team again, and we will do our best to assist you. Your experience is important to us, and we’re here to help.
Thank you for your patience.I downloaded this app just so I could write a review. I never opened it, just downloaded and deleted straight away. I started getting emails yesterday about confirming my email address and that I’ve gotten messages from people. The weird thing is, I never signed up for DateMyAge, and never even visited the site nor downloaded the app. I did recently sign up for other dating apps, but not this one. My guess? This company buys data from brokers who buy data from other dating apps, and DateMyAge created an account from that information on my behalf. It had my email address, first name, age, and location. They created the account in the hopes that I would actually sign up and pay. This is one of the most nefarious businesses I’ve ever dealt with. Apple should delete this app from the store, and this company should be banned from doing business anywhere.
My response to developer: This is what I would call “deceptive business practices.” I don’t know what other app I signed up for that automatically signed me up for this one but when I find out it’s gone forever. I’m guessing it’s Happn since they love to host fake profiles too.
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Developer Response
Hi There,
Thank you for bringing this to our attention. We are deeply concerned to hear about your experience and take your privacy and security very seriously.
It’s important to us that our members feel safe and confident in how their data is handled.
Regarding being registered in the app, I'm assuming it happened in line with the Terms and Policies as you've mentioned that you have registered to some dating apps before, it could be a sister communication platform: "6. Co-registration. By becoming a Member, You agree that you might be registered on Dating.com partners websites/ applications. By using their services you agree with Terms and Conditions, Privacy Policy and other regulations, published on their websites/ applications." And with regards to email confirmation, Have you checked your spam or junk folder? If not yet, please do, and if still no avail. Unfortunately, I'm not able to locate your account using your name here to check the current status of your email.
We will appreciate further details and check this matter thoroughly to provide you accurate assistance thus we highly recommend that you contact us via email with relevant details at support@datemyage.com.
We appreciate your feedback and are committed to improving our practices to prevent such issues in the future.Signed up to this less than a week ago. A lot of interest and profiles look great, as soon as you start to reply or email though it costs a ridiculous amount. If I stayed on this for a month or more, it would honestly be more than an around the world return flight with accomodation.
The script writers are good, I did have some really good conversations with whoever was responding on the other end. It felt a bit GPT chat at times and they do use bots to generate broadcast messages that are annoying. Inconsistencies in texting / messaging style and having to repeat what you already covered though are red flags. As are profiles that seem to be online 24/7.
They like to get you to email (costs more credits), rather than message. Opening or sending an email costs the same and there goes 30 credits in one exchange. That’s more than a lunch at a good cafe.
Most profiles are global, so good luck meeting anyone within a close enough radius, or finding interesting people who are genuine.
You will be bombarded with flattery. Keep your inner peace, and don’t bother. Invest in yourself and go on an amazing vacation instead.
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Developer Response
Hi Trollabundin,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate your detailed review. At DateMyAge, we strive to provide a platform where mature singles can connect meaningfully. We understand that the costs can add up, and we are continuously working on making our pricing more transparent and fair thus detailing it on the terms and policy. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, Once you run out of credits, you will have to top up to continue using the services. To maximize savings, consider selecting larger packages as they offer a reduced rate per credit compared to smaller ones.
Regarding the scripted conversations and inconsistencies, we take these concerns seriously. Our goal is to ensure genuine interactions, and we will review our processes to address these issues. We also encourage users to report any suspicious profiles or behaviors to help us maintain a safe and authentic community.
We value your input and are committed to improving our services. If you have any further concerns or suggestions, please reach out to our customer support team at support@datemyage.com. Your satisfaction is important to us, and we hope to have the opportunity to make things right.Scam, why should I pay just to sign up and then be charged to chat?
Developer Response
Hello deneenmurphy, Thank you for leaving us a feedback. I am sorry that our credits system may be a source of your disappointment. At the moment, we do not implement any monthly plans with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. But a few amazing benefits come along with it. To save up, Try an online chat instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster. Email us at support@datemyage.com. We'd love to explain to you how it works and it is worthy of having.
If you believe the profiles and the pictures of them that look like photo shoots! Come on…… Really?! Don’t do it!
Developer Response
Hi there, Thank you for your review. The app exists to connect members and eventually make them great matches thus we encourage members to as much as possible post presentable photos. As a matter of fact some members attend professional photo sessions, thus it's not strange to see beautiful ones. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam policy and report it to us via the "Report" button on the chatwindow. Alternatively, If you do not want to worry about the legitimacy, you may simply limit your communication to Verified accounts.Although you pay a subscription charge you don't know until later that ALL interactions are then charged by credits which are ridiculously expensive. No other dating app expects "credits" so when you've started to communicate with someone you may potentially like to get to know, you have to pay more and more and if the other person is reluctant to communicate out of the app, it's very difficult. This app is for the company to line their own pockets, not to help people find true love. Wish I hadn't subscribed, and no response from customer services via email to discuss it either 🤬🤬🤬
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Developer Response
Hi Mrspiggy32, Thank you for reporting your concern.
We deeply regret any misunderstanding and want to assure you that we are committed to resolving any issues you may encounter. At the moment, we do not implement any monthly membership with unlimited access to the services. The current subscription concept involves making purchases to get credits to use the services. We believe your issue has to do with the fact that you have run out of credits. Once they end, you should top up your profile to continue your communication. To save up, select larger packages or use online chat for cheaper cost.
We would also like to clarify that though we provide platform for meaningful connections, we have no control over how one carry out conversation. Please reach out again to our support team support@datemyage.com, as they should be able to assist with your concerns and discuss possible resolutions. If you have any additional details, including your account information (for verification purposes), it could help us provide your with tailored tips to make building connection much effective in the future. Thank you for sharing your thoughts, and I hope we can resolve this to your satisfaction.Your prices are way too high for the short time that you get.
Developer Response
Hi Nifty, Thank you for the review. It's understandable that you find the costs to be high, especially if you're using these features frequently. At the moment, we don't have a free offers implemented in our app. To save up, select larger packages or use online chat for cheaper cost. For further assistance, contact us at support@datemyage.com.
It is expensive to have to recharge credit and it’s like 40 credit for $56 it’s really not fair… I don’t think that’s a good strategy
I’ve spent $200CAD in 24 hrs just to try keep a conversation with someone
Developer Response
Dear Vhiki1, Thank you for sharing your concern. Indeed, using certain services costs a fixed number of credits that you buy separately from membership. On the surface, Once you run out of credits, you will have to top up to continue using the services. Running out of credits so quicky depends on the service (online chat, video chat, Audio/photo/video attachments and etc.) you are using.
To maximize savings, consider selecting larger packages, as they offer a reduced rate per credit compared to smaller ones. Additionally, we recommend prioritizing online chat for optimal value. For further assistance, feel free to contact us at support@datemyage.comIt is absolutely wast of time and money. Your own month subscription will get finished in one day.
Developer Response
Hi There, I am sorry if your attempt of finding the one didn't work. I would like to reassure you that spending money does not go to waste because, it serves as your investment in finding a partner that you can live with in the future. To make your experience better, Consider bigger package And stick to using online chat, It's cheaper.
Your rates are ridiculously expensive on this precedence alone I’m closing the account
$150 for 60 or text messages that’s just a rip off see ya making good money I am sure well done great set up
Developer Response
Hi Christoph,
Thank you for leaving us feedback. It's understandable to feel frustrated and disappointed when expectations aren't met.
We also understand that the app may not offer the cheapest, but check out what you get in return: anti-scam protection, constant updates, etc. To maximize savings, consider selecting larger packages as they offer a reduced rate per credit compared to smaller ones. Also, we recommend prioritizing online chat for optimal value.
TV Michelle
psychoanesthesia
Trollabundin
deneenmurphy
Lil Dog Lover
Mrspiggy32
Nifty Lynn
Vhiki1
Useless and waste
Christoph333
