Doesn’t connect
It always fails to connect with all the bulbs at the same time.
Lights work, app doesn’t
The only reason I have the app is because it’s required to use it to update the lights, which wouldn’t be a problem if it actually could see the lights. For whatever reason they are incapable of seeing the lights you have in connected with HomeKit, which means if you don’t set up the lights through their app, it can’t see them. I will not unpair every light just to re-pair it with their app. Other brands have figured this out, Nanoleaf is smart enough to just search existing HomeKit devices, just go there.
The only developer response I will entertain is "we fixed this". I fully expect selecting HomeKit to show me all relevant devices connected to my hub, any other actions will not be taken.
The only developer response I will entertain is "we fixed this". I fully expect selecting HomeKit to show me all relevant devices connected to my hub, any other actions will not be taken.
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Response from developer
Dear customer, Thank you for using our SYLVANIA Smart Home app and your feedback. We would like discuss your concerns. Visit our website for helpful material on our Smart+ product at https://www.sylvania.com/smartplussupport. Or contact us regarding your SYLVANIA at 1-800-544-4828 to speak to a representative or emailing lightbulb@ledvance.com.
What’s the point if it cant connect to Alexa and Google
Fails to be discovered by and connect with both Alexa and Google Home (for google home the Sylvania link is incorrect does not even open)