App doesn’t work without internet and require Facebook account
The app have 2 part simply music composition a keyboard color configuration (this should not need internet) as if the company disappear the piano turn into a brick.
The other part is some playing tutorial that we should be able to download ahead of time and use offline like in all other piano learning apps
Response from developer
Hi, Maxime, thanks for your support. PopuPiano is also a MIDI keyboard, so you can also use it with other softwares which support MIDI protocol such as GarageBand. We understand your concern of using it without internet, we have forwarded it to the development team.
Can’t connect to account
Response from developer
Hi, Chanklin, thanks for your support! We are so sorry about the FB problem. It is already solved, please update to latest version and try again..
Seems like a rushed app
The Ukulele is nice enough, but without a proper app, it is just an overpriced ukulele with useless lights on it. Please make an update to make the app usable.
Response from developer
Hi, good day, thank you for your suggestions. We've reported the basic functionality improvement advice to our Dev Team. You can gain points by checking in every day and playing etudes to unlock the songs in the library. We will add more new songs in the future. Please stay tuned on the updated version. Any more suggestions, please email us at: service@popuband.com
Can’t reset password
Response from developer
Hi, good day! Thank you for your support. We are so sorry about it. Please send us the screenshot of your id page and your new password to our email: service@popuband.com, we will reset for you.
Finally received popu piano, but….
So after months of set backs I finally received my popupiano. Hardware is great, but this app? I don’t exactly know what is the deal, but there is no sound. Zero sound at all, nothing in the intro video or the videos. Absolutely nothing. Sound comes through my iPad fine in garage band while using the piano, but nothing with the app. The app works through my air pods fine. Here’s the problem though. I bought this for my two year old and he is not going to keep air pods in. So unless there is a way to make it play sound through the iPad speakers this piano is completely useless for him. So is this intentional?
Response from developer
Hi D8abyte, good day, thank you for your support, really sorry for the problem, please send a short video to: service@popuband.com, we will assist you there.
Timing Off, Keys Extremely Hard to push
Response from developer
Hi Patrick, good day to you, thank you for your feedback. Really sorry about this situation, maybe you got a defected one or maybe some bugs inside the App, could you record a video and send to us? Email address is service@popuband.com. Really appreciated for your help.
You can do it
Response from developer
Hi kcrrck, good day, thank you for your support and comment here. So sorry for the problem, you mentioned the save features couldn't work, in order to help solve the problem better, could you please send a short video to us? Our email address: service@popuband.com, thank you for much for your help.
Could be amazing
Basically I can’t continue on the lessons because it’s stuck
Response from developer
Hi Gerech, good day! Thank you for your support and comment here, if you are talking about the frozen screen before teacher shows demostrartion, we already fixed it and you can try again (better go to SETTINGS-clear caches before doing it). If it is not the problem, feel free to contact us: service@popuband.com, we will try our best to solve it. Thank you for your feedback, we still have a lot to improve and aim to bring users the best experience.
Just not good
Is not. It’s buggy and a bit laggy, and it doesn’t pick up the ukulele well. It seems cheap. Also, with the leaderboard next to songs, it’s not a good idea. It adds a competitive edge to players, and some newfound musicians might feel overwhelmed or discouraged because they “don’t feel good enough to get on the leaderboard”
Response from developer
Hi dear, good day, thanks for your support and advice. We are sorry about it. To solve this problem, please 1. Make sure you select the right instrument(Ukulele) on the main page to match Populele; 2. Make sure your Ukulele is properly tuned. We have collected your advice to our music content team and will improve soon, thank you for your idea. If you have more questions and solutions for this app, please contact us: support@poputar.com
