Leave a Review Eglin FCU
Access Denied Error
Was using the app just fine for quite awhile. Then one day unable to log in due to an access denied error. I’m using my proper credentials. Thankfully the CardControls app still works for me. I’m disappointed with the lack of quality in service here. I should not be having problems accessing the main app as a member.Show lessMSgtJB
Developer Response
Oh no! Will you please contact us by going to eglinfcu.org/contact and selecting the “Online/Mobile Banking” option? We'd love to investigate further and help you regain access to the app. Thanks and we look forward to hearing from you soon!App needs an overhaul
I like the bank, however; their app needs a serious overhaul. The credit check part I do like, but the rest of it is non-intuitive and lacks ease of use and flow. I’d recommend they re-develop the app and take a look at the online banking that companies like Wells Fargo have with their streamlined nature of the app.Show lessLuckyE1985
Developer Response
We're so sorry you aren't enjoying the app. We appreciate and value member feedback, and will be sharing yours with the Development Team. Please don't hesitate to let us know if you have any specific questions or suggestions, by contacting us at eglinfcu.org/contact and selecting the “Online/Mobile Banking” option. Thank you!Access Denied error
Tried the app this morning at 7:30am May 13, 2024 and facial recognition gives me an Access Denied error now. Removed and reinstalled the app tried logging in without the facial ID with the same Access Denied. Went to the website and logged in just fine. This app is suppose to make life easier not more complicated. Please post on EFCU’s website if the App is down or if there are network issues for the App. If the App is not broke, stop fixing it! It was working just fine. Bugs, security concerns then fix it. This app stops working at the worst times!Show lessBillyBob80s
Developer Response
Thank you for sharing your feedback! We're so sorry about this and apologize for the inconvenience and frustrating experience. If you're still having this issue, will you please reach out to our Online/Mobile Banking Team, at eglinfcu.org/contact, so we can learn more and help resolve the issue?