Akuvox SmartPlus User Reviews

AKUVOX (XIAMEN) NETWORKS CO., LTD.

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Worst app. Do not use.

First of all, the app does not notify you if your phone is on vibrate. You have to have your phone on ring 100% of the time if you want to be notified of someone at the door. There’s a function to bypass the app and have the door call your phone, but that doesn’t work. The “monitor” function doesn’t work, it’s just a black square. The deliver temp function doesn’t work. And worst of all, it’s the worst customer service I’ve ever experienced in my life. You tell Fausto about your problems and he just tells you “it’s a very sophisticated piece of equipment, no one else has problems” and does literally nothing. Like an insane version of customer gaslighting. There is absolutely zero reason to use this product, especially since there are so many other products that actually work and have just standards customer service.

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s.matt.92

2 years ago

Response from developer

We apologize for the trouble you've experienced with our app. Our latest version (4.5.10) includes a new feature that may help, which is vibration on silent mode. Please upgrade to this version and contact us at https://ticket.akuvox.com/ if you have any further difficulties or other issues. Thank you for your feedback, and we are committed to providing the best experience possible.

Stopped working

Our building management installed this system and it was great at first. Having access to the door even when you’re not home, saves a few trips to the PO for missed packages. But after a few months it occasionally started saying offline, at first at nights. Then it was some days. Then it was possible to still unlock the door if someone rang the bell even if you couldn’t monitor or open whenever you wanted. Now it’s impossible to do anything. It’s offline 100% of the time and even when the app says “door successfully unlocked” the door doesn’t open.
I have tried logging out and back in, deleting and reinstalling the app, clearing the cache but still no change.

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Nazokat S

2 years ago

Response from developer

We apologize for the inconvenience with the system. We suggest checking with building management and asking if others have experienced similar issues. If so, the device's network connection may need to be checked. If it's only you experiencing the issue, please submit a ticket with your phone model, app version, and specific symptoms at https://ticket.akuvox.com/ for further assistance. We will do our best to resolve the issue and provide you with a better experience.

Not reliable

Our building recently changed to this video intercom system and it’s been really unreliable. The app can be very slow and doesn’t load video sometimes. It also fails to call if you miss the notification.

mybffevan

2 years ago

Horrible App

The app is unreliable. My husband and I both have on our IPhones. His usually works, mine doesn’t. The app was set up by our security company installer and, initially not worked fine. We’ll stand side by side and mine won’t work. Get a Ring camera system- at least they work.

Mine won’t bite through the camera or take a screenshot. Useless.

The developers need to create an app that works seamlessly. This isn’t it.

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CITYXCOWGIRL

3 years ago

Dissatisfied user

Zero customer support. App stopped working. No one to call. No return email.

nocust support

3 years ago

Great App

The simplicity of this app is amazing! It is the perfect solution for multi family buildings. The video quality is great and all security features work as expected.

javiermp40

3 years ago

It’s great ‘til it’s not

Suddenly stopped working. Unable to respond to door bell. Help!

SFTomz

3 years ago

Just what I needed

Works exactly as expected & is overall a great app for smart intercom

Zivi1234

3 years ago

Works 80 percent of the time

I had this installed about a year ago. It’s the greatest invention since sliced bread but only when it works. I found that every once in a while, the app would freeze up not letting me see who’s by my door or not letting me open for them while the app is “loading” which by the time it did, the person most likely left or I had to go to the door myself. Hopefully in the future they’ll have this fixed with the proper upgrades.

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sol11205