Leave a Review boohooMAN
Worst in my life
I think it was the worst experience I have ever had for a delivery and a return in my life. I have ordered a puffer from them and thought I d like a smaller size after it has been delivered, I returned the item and ordered the smaller size puffer. The problem started with the returned item as they failed to refound my money once and then I got back to them to see if it s an issue processing, and they sent me a second e mail to confirm my refound which didn’t happen again. The other puffer I ve ordered ( the smaller size) was left in front of the door and I only got home 8 hours after that and to see there was no parcel at my door. So I reached back to them to ask about my order but the customer service didn’t even know about my order, and kept asking me about my previous order… in the end I’ve lost around 110£ with them and no problem solved.Show lessAdrian Vasilache
Easy to use, item descriptions could use work
I’ve made many orders using this app and overall the quality is ok for the price. I just wish the product descriptions were more accurate along with the materials used and measurements. A lot of the descriptions are copied among multiple items in a category and it’d be nice to know what I’m getting especially since I’m not quick to buy and return since this stuff is coming from the UK.Show lessAMcF
Worse customer service ever
Poor quality clothes, horrible customer service. They send me twice in a row a wrong item and never send me the right item so I decide to refund it and after ten days I still waiting for my money back. Also is so difficult to deal with them so I couldn't get my item anymore.
After that bad experience I decided to order a different item which they send me correctly and when it arrived was so big that I couldn't wear it, then I try to change it for one size less and I couldn't do it because they changed the prices from one day to another, Double price.
So if you buy today an item and when it arrives you try it and is not your size you go and change it for a different size and it's not possible because they change the price double in 48hours and they can not do anything about it. it's ridiculous. 0 recommendShow lessJoshepy
Scam likely
This company sent me the wrong order, and the only way to contact is through social media. I spoke to 2 different individuals on two other platforms, and they both are unhelpful. They have my email address but will not send me the return postage. Instead, they will “refund” me After I send proof of postage when it's their mistake. The quality of this shirt is cheap, and not worth the stress. Buy AMERICAN and save the hassle. I will delete and inform all my friends to stay away from this scam!!!Show lessSlh832
MISSING PACKAGE
I’ve reached out to this company via email due to the fact that they do not have any customer service phone number they do not respond on WhatsApp they do not respond on Twitter and they do not respond on Facebook I’ve been missing my package for a week now and I have yet to hear from a boohooMAN representative they created a case with FedEx but did not reach out to me once FedEx contacted me they told me to contact the seller so it seems to be a game of back-and-forth I am now missing a package and I am out of $200 I would not recommend this app or site to anyone and I will never be ordering from them againShow lesswaste if 40$
Poor customer service and Hermes as it is their official courier partner
Such a shame for a growing company like a boohoo to have hermes as their partner, I had ordered clothes over £300 to have it delivered by next day as I am a regular customer I choose to add boohooman premium which allows me to have as much free delivery as I want over the year but didn’t know it would be hermes. Hermes they don’t care whether ur order is urgent or not, they didn’t even contact me or follow my instructions. After waiting over 10 days I finally got response from boohoo slowest ever saying they can’t amend the delivery options and forced me to have two options either refund or hermes. This kinda attitude is the sign of when you get succeed in short time otherwise they would know how to show empathy for the customer.Show lessunknownnn1999
Great quality!!
I love boohooman! The quality is really good, so as the price. I always buy here! But the shipping will take a little bit longer just because they’re not from the US. I think they are from Europe or sumting, but I am always willing to wait bec lf the stylish and quality of their product. Good job boohooman! Keep the sale going!Show lessCmtg0810
Make the size chart better 😭
App works perfectly, clothes delivered earlier than expected, but then none of them fit. I got mostly jeans and cargo pants, which I had ordered based on a really confusing size chart in the app that didn’t match the details of the pants. I get it’s a risk buying clothes online and hoping they fit… but jeez can we please fix the size guide charts to make them easier to understand 🙏 thanks.Show lessJesus from 🔥🔥🔥🔥🔥💨
Good, but…
This app is super easy to browse and i like the user interface a lot. it’s a breeze to navigate and fun to shop on, but the only thing that’s tripped me up are the size guides. when you view the “Details” page, it’ll say “Model is 6’1” and wears size 32r” but when i view the size chart, it doesn’t show 32r anywhere. and the measurement shown in the display don’t match the measurements necessary to the article of clothing. there’s no clear way to reference the chart against the labels shown in the picture at the bottom. i’m about to order pants but i’m not confident that they’ll fit. i know that’s a risk of online shopping but you should at least try to have a user friendly size guide so that people have the lowest chance of buying the wrong size. other than that, it’s a good app. i’ve got some cool stuff in my cart for black friday and i’m excited to see if it all fits :)Show lessXjohnny2000
Excellent clothing for big and tall men
Superb quality work! for us big guys it’s finally nice to have something that fits well and is still comfy I really love how boohoo is I’ve spent so much time looking for great clothing but every time I always get the “ sorry we don’t have it in stock or we don’t have your size”. so it’s really great that they exist! and I’m 6’4 318 Lbs I’ve always been satisfied with my purchases.Show lessstupid nickname prompt
