The site and app claims there is a free version but it includes absolutely nothing (not 1 or 2 deals). Everything showing is grayed out and you can’t click on any offers at all. Maybe it’s ok if you pay but it is false advertising to claim there is a free version.
Developer Response
Hey there! We offer 2 options - Free and Premium. Please send us an email at support@jacksflightclub.com so we may assist you further with understanding how to access each option.I reset password, signed in then downloaded App. At this point it basically said my credentials were wrong. Bottom line, not working as advertised
Just subscribed to the premium membership, only to discover that my international airport (U.S.) isn’t supported. Seems like I should have been able to know that information before I joined. Now I can’t get “settings” to expand so that I can cancel.
Developer Response
Hey there, sorry to hear you've not had the best experience with our app! We'd love to sort this out and make sure you're able to see deals you're interested in, please message us at support@jacksflightclub.com and we can help more precisely.The free version never sends any deals. Then I got suckered into trying the premium version for 1 month for $1. Every “great deal” directs you to enter another search in google flights. App accomplishes nothing that can’t be done with a google flight notification. I tried to cancel before being billed $49, but the cancellation link mentioned in the FAQ didn’t exist in my version of the app. Tried to reach out to cancel, no response. Yesterday they billed my card $49. I emailed a request to cancel and get a refund, still no response. Next step is escalation with my credit card company! ZERO STARS!
Developer Response
Hey there, sorry to hear you've not had the best experience with our app! We'd love to sort this out and make sure you're able to see deals you're interested in, please message us at support@jacksflightclub.com and we can help more precisely.
So far I am not impressed with Jack. First I tried to set up my account and after entering my information the site kept rejecting it saying I needed to contact you for help. I did so and got no response. Then I got an email saying I needed to set up my account. I replied again describing what happened and received no help. I did get an email saying I needed to select an airport which I had done before in answering the questions for my account. Then I got this email saying how to set up my account. Still no response to the your website’s inability to work the first time. When I followed the instructions to set up my home airport(s) I found what I had entered before was there. So I have gotten very little help and it seems your website needs some work if not just making it work with new iPads. Thanks anyway.
Developer Response
Hey there, sorry to hear you've not had the best experience with our app! We'd love to sort this out and make sure you're able to see deals you're interested in, please message us at support@jacksflightclub.com and we can help more precisely.Just signed up for a premium membership. ➡️ Downloaded the app as scoping flights for two upcoming trips. ➡️ App keeps closing! Freaking waste of time to enter destination, etc.!
Developer Response
Hey there, sorry to hear you've not had the best experience with our app! We'd love to sort this out and make sure you're able to see deals you're interested in, please message us at support@jacksflightclub.com and we can help more precisely.I recently installed the upgrade and it kicked me out of the premium version of the app. Very annoying.
Developer Response
Hey there, we are very sorry to hear that, please contact us at support@jacksflgihtclub.com and we will sort this out for you , Thank you !!I can’t get the app to work
Developer Response
Hey there, thanks so much for taking the time to review our app. Have you sent us an email about this before so we can try and get this sorted out for you? It could be a very simple issue but if you could reach out to our customer team on jack@jacksflightclub.com and I will await your email so we can get this sorted ASAP. Hopefully speak soon :)Do not waste your time as it simple does not work and they will trap you to pay for the premium product .
Lots os bugs on the app.
Developer Response
Hey there, sorry to hear you've not had the best experience with our app! We'd love to sort this out and make sure you're able to see deals you're interested in, please message us at support@jacksflightclub.com and we can help more precisely.I’m so happy they have expanded to include flights from the US! They find great deals and the app is great and easy to use. Can’t wait to book our next vacation!!
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