Leave a Review Fret Zealot
Amazing customer service
The customer service went above and beyond when I lost the battery to my kit. They sent me a new one internationally at no charge.
Gold star service thank you!KiwiDi-99
2 critical issues (and 1 gripe) on an otherwise amazing product
I love this and I plan to use it a lot to learn scales and write bass lines. That said, there are 2 glaring mistakes and 1 gripe. 1. On the scale exercises, The Degrees of the keys are not numbered correctly. The “Root” is numbered “0” not “1”, meaning that the “1” is the “2”, the “2” is the “3”, etc... this is a totally egregious error and violates basic music theory. You can even see this in the photos provided on the app page right here in the App Store (photo 5 as of writing this). Luckily it should be easy to fix. Start the key numbering at 1, not 0. 2. When assigning the light colors to the scales. It should be based on the degrees of the key, not the notes. So if I try to color the “1” or “root” note as green, the 3rd as blue and the 5th as orange, then color the 2,4,6,7 as red, it only works in one key. As soon as I switch the key I have to recolor the notes. It seems to me that allowing a person to have a “template” for how they want their keys colored should be a no brainer. 3. Bass players are people too! Haha. Seriously. All the tutorials online, social content… it’s all for guitars. Also, can we get a 5 and 6 string bass version? I’ll change my review to 5 stars if you fix 1 and 2. Otherwise I think it misses the mark just enough. But I’ll still be using it. Great product overall.Show lessBorn Again Rocker
Developer Response
Thanks for the feedback! We're looking into the Root note numbering and will get back to you. We're glad to see you're enjoying all aspects of the product other than the note coloring, which is indeed something we're looking into being able to let users customize as you stated in the future and link it to the root note instead of the note itself. For bass, just change your instrument to bass in settings! There are also several courses for bass and over 50,000 song tracks for bass. We definitely haven't forgotten about bass players.Great customer service
Hi I recently bought a guitar with the fret zealot system. I love my guitar and I love the system. The online training is amazing for beginners like myself. I have learned so much form this app and the LED system makes everything so much easier. I did have an issue that I couldn’t figure out and so I reached out to customer service and Shaun was very helpful. It took us a couple of days to figure it out but we got it resolved. I really appreciate Shaun for being so kind and patient and you can tell that he really cares about helping us out and making it right. Thank you Shaun for your help! 😊Show lessMs treecie