Leave a Review Glint | Buy Gold Instantly
Really wanted this to work
I was really excited at the idea of having a gold backed debit card to diversify from mainly having savings in bitcoin and USD. Unfortunately, I was only able to load funds from my debit card. I attempted to transfer funds from my Schwab account only to have them returned. After I decided to try to transfer from my Strike account which I use as my primary account, the test transfers went through but once Glint discovered that it was from Strike I was told future transactions would be returned as they do not deal with institutions associated with Bitcoin. Great idea, just not very practical. I will just go back to using PHYS to hold gold in my brokerage account in a liquid form.Show lessWxMan235
Developer Response
Hi WxMan235, thank you for taking the time to leave your review, and sorry to hear you've had issues funding your account! I believe I was able to locate your account. Unfortunately, we don't see any record of funds being received or contacts around funds from your Schwab account being returned. We do see the 2 test deposits were received and then returned to Schwab bank which is standard procedure when setting up an ACH bank transfer as they are used to create a digital paper trail so that you can then verify the random amounts with your bank to start transferring actual funds. This may be the cause of confusion in that area. As for Strike, that is correct, we currently don't facilitate areas with cryptocurrency but Glint does have plans to expand into this area in the future, but we apologize for any limitations or inconvenience not having this functionality at this time has on you. As Glint continues to grow we hope that we will have the opportunity to reconnect with you down the road!Very poor Customer Service and treatment
They have very poor customer service, and have never been treated so poorly by a bank or a pay service of any type before in my life. After having an account open for several months, they froze my account to ask for more documents, which I had provided on day one when the account was open, but they apparently lost them. Very frustrating to deal with them and get my account unfrozen! Tone deaf. I close my account and I am moving on and I recommend no one do business with Glint if this is the way they are going to treat their customers.Show lessUnhappy gold buyer
Developer Response
Hi, Glint never intends to provide anything remotely close to poor customer service regardless of the situation so we're very sorry to hear of your frustrations and experience! Unfortunately, we couldn't locate your account using the provided details to try and take a further look but we will be sure to pass along the feedback of the general experience you had.Better with physical gold!!
I have money on my account gold and fiat.. glint has decided to decline all my purchases as of late.( may be trouble in the company) now they have their people giving them glowing reviews. This should be so simple, just hate not having access to my money with no reason and it takes days to get a response on email or call and get told it’s a 4 minute wait and it’s 27 minutes before you hang up, imagine that your only money and they won’t let you spend it and it’ll takes days to find out why… I’ve started my close account sequence but they have to physically talk to you and that takes days… if you want gold just buy it , it you want liquidity buy gold, it’s just like cashShow lessNbower83
Developer Response
Hi Nbower83, we're sorry you've experienced some declined transactions, and for any frustrations that has caused! We were able to locate your account so someone from our CS team will be in touch to discuss this in further detail along with any additional issues or questions you may have, but the recent declines were due to an incorrect PIN being used. Our sincerest apologies for any problems getting through on the phone as well. To see what might've happened we tried but were unable to locate contacts from you in our system using your registered information. When our CS team gets in touch with you they can cover everything in further detail and assist with anything else you may need. Best regards!Unable to access -Many bugs/ glitches
I have tried multiple times to register under an account I already created an email pass and pin under but keeps saying that the email and password is invalid or incorrect. Attempted several times to do a forgot password but did not receive an email. I tried multiple times to register again but app would not let me past creating a 4 digit pin. I am glad I do not have money in this account as this company does not seem like a reliable platform that holds your money. Could you imagine needing access to your money and not being able to log in; doesn’t sound good? This is why digital currency is all about control. They can shut you out and say “ there is a glitch that we are working on resolving” , “this account is currently undergoing maintenance”. Your money should be readily available at ALL times.Show lessNotInvestingHere
Developer Response
Hello, we're sorry to hear you're experiencing this issue! There can be many reasons for this so we stress on direct client support contact to allow us to review and work towards a resolution as quickly as possible. Unfortunately, with lots of reviews, we actually aren't able to locate accounts and help directly due to the info available. Unfortunately, this is one of those cases, so if you haven't e-mailed or called our client support already, please do so at your earliest convenience so they can provide clarification and work to resolve the issue. Our e-mail address is support_usa@glintpay.com and our phone number is 877-258-0181. We look forward to hearing from you, and getting this resolved for you as quickly as possible!Won’t load
After some time I re downloaded and went through the login process. This was easy and with no problems, but at the end instead of opening up my account it just went to a blank black screen. Please sort this out Glint as I can’t access my account. (Great concept, great app, usually).
Thank you for your reply.
I emailed your team and they promptly responded and helped me solve the problem.
App is working fine now. 5*Show lessHorse69
Developer Response
Hi Horse69, thanks for sharing your valuable feedback. We're sorry to hear thar you're experiencing problems in logging in to your Glint account. Please contact us directly at +44(0) 203-915-8111 to enable our team to assist you fully. Thanks for your patience.Best debit card anyone could have to make money with
The idea that you can buy and sell gold with a debit card keep cash in reserve to use as a debit card, but potentially make a fortune, buying gold low and then selling it back high is very desirable. I wish they added a silver feature and a platinum teacher as well.BobBarney
Developer Response
Hi BobBarney, thank you so much for the 5-star review! We are excited to have you a part of the Glint community and to hear about your excitement! Please don't hesitate to contact client support via e-mail at support_usa@glintpay.com or by phone at 877-258-0181 if you have any questions or concerns.Sad…..
I thought it was a good company….y’all didn’t block my accounts for over a week that I opened account with you guys but immediately I made a purchase y’all blocked my account and when I called you requested for verification ID which I gave you and over 24 hrs now my account is still blocked why holding onto my purchase and my personal details without restoring my accounts….it means I can get a convince business transaction with you guys then and it means you are not what you claimed you areShow less0lafemi
EXPENSIVE
So I decided to do some math. I took the weight “of the gold it said I had” times it times the price of the gold ”it says it’s worth”. And it was about $12 off. So my total value of my gold it said I had was valued 12 dollars less. Not to mention they take gold from you every month for “vault fees”. Charged me $10 to deliver my card. And charge me .5% of transaction fee’s. They can’t even give you the right price of you hold that they “say it’s worth”. Very disappointed because I excited to use this for my savings” So my dollars won’t keep getting inflated. Do not recommend unless the problem is fixed.Show lessDyl Hop
Developer Response
Hi Dyl Hop, we are sorry to hear of your frustration but I would be happy to provide some clarification in these areas! The value of the grams in your GOLD wallet will be based on the live selling spot price which can vary slightly from the buying spot price. Additionally, some clients can get confused as they use the price shown on the Markets tab but this only shows the live buying spot price. The vault fee covers both insurance and storage of your GOLD and the system will always attempt to deduct it from your currency wallet unless there are no funds in it then it will be deducted from the GOLD wallet. Premiums are standard when purchasing or selling precious metals, and Glints is 0.5% which is very competitive in this market. We are very transparent with our fees and limits as well so please visit our website if you'd like to review them further. I hoped this was helpful but please don't hesitate to contact our client support for any further questions. Our phone number is 877-258-0181 and our e-mail is support_usa@glintpay.com.Great Service
I have been following GLINT since I heard of it years ago & the US government was trying to get there hands all in it when the company was just trying to get started here.
I don’t think it worked at that point in time, but they finally found a good partner here in the US which I am thankful for.
It finally came to the US & it used to have a several hiccups back in the day.
But as time goes on, it has & I hope will get better with age.
So after watching & waiting for the hiccups to fully leave. I then got my card.
I have been promoting Glint since I got my card.
Thus far, I have gotten my cousin, then my sister & I finally got my brother onto Glint. You can say I am Glint’s unofficial, mobile rep. Ha! Ha! Ha!
I am happy that they now have direct deposit, which is awesome.
And I have a few ideas for promoting this company on T-shirts & I am still waiting for the polo shirt.
I got to get me a green G. G!
From an American veteran
Thank You!
Rockin RMShow lessRockinRM
Developer Response
Hi RockinRM, thank you so much for the 5-star review! We, also, thank you for your service and sacrifice! We love to hear your feedback! Yes, please stay tuned because Glint is getting ready to release an entirely new app and new perks and benefits will soon follow as well. Please contact our client support at 877-258-0181 or at support_usa@glintpay.com if you have any questions or need assistance with anything.Fees, Fees and MORE Fees
Don’t be fooled! I get it that businesses need to charge fees or a percentage of transactions to make money, but GLINT appears to take you to the cleaners. While it’s understandable and reasonable for them to charge a percentage of transactions for buying gold, where things get excessive is they charge a fee to to fund/“top up” your account (which is necessary to transact in any way on their platform) using a debit card and then they have the audacity to also want to charge a ridiculous $10 fee to have a GLINT Mastercard debit card mailed to you, (which the use thereof ultimately benefits them!) I’ve never heard of a financial institution charging users to have cards mailed to them, unless it’s a replacement/lost card. I think they should change their name from GLINT …. to GREED.Show lessKylieBoyCA
Developer Response
Hi KylieBoyCA, we're sorry to hear of your frustration! Correct, Glint will have fees when it comes to certain aspects which are all listed on our website for full transparency. The 3% top up fee you referred to when using your bank card is a fee charged by our card processor due to the high daily limit, but we have a total of 3 funding options to choose from. The ACH bank transfer would be your best option to help avoid any fees. If you have any further questions or concerns please don't hesitate to reach out to us by phone at 877-258-0181 or by e-mail at support_usa@glintpay.com. Happy holidays!
