Leave a Review STIB
Doesn’t open
The terms and conditions screen has only a disabled button so the whole app doesn’t workGlen-c
Developer Response
Hello, thank you for your review. We're sorry for the inconvenience. Can you try to delete and reinstall the app? If it still doesn't work, please reach out at mobile@stib-mivb.be. Kind regards - the STIB Mobile teamWatch support?
The digital scanners at the gates struggle sometimes with my iPhone 15 Pro Max. It would be interesting to see how it would work if the barcode QR code was on my watch?BritinSA
Developer Response
Hello, thank you for your review. We appreciate your suggestion, and will look into it. Kind regards - the STIB Mobile teamDoes Nothing
Easy to set up account but don't expect to get an itinerary from it, it just stalls and does nothing after inputting addresses.HollyDay
Developer Response
Hello, we are sorry for the inconvenience. In order to make the itinerary search a bit faster, we recommend you to select only the transport modes you need in the itinerary search options. For example, if you are not planning on using the train, we advise you to change your itinerary options accordingly. If it does not fix your issue, please contact us at mobile@stib.brussels. Kind regards - the STIB Mobile teamUnable to set up account
I am in the USA planning a trip to Brussels and downloaded the app but terms and conditions do not load this unable to accept and create an account!!Olivier615
Developer Response
Hello, we're sorry for the inconvenience. Thank you for reporting this, we will take it into account for our next releases. Kind regards - the STIB Mobile teamPas de ticket malgré paiement
Pas de ticket disponible dans l’application malgré une carte bancaire débitée de 16€ confirmée. Aucune confirmation courriel ni dans l’application de la transaction.M11245667
Developer Response
Bonjour, nous sommes désolés pour les désagréments rencontrés. Pourriez-vous nous fournir plus de détails ainsi que des screenshots à l'adresse mobile@stib.be afin que nous puissions vous aider? Bien à vous - L'équipe Stib MobileGreat app to use
This app has been a real life saver every time I come to Brussels. Thank you that now I can even buy my tickets online. Such a time saver.Don't have a nm
Developer Response
Hello, We're happy you're happy! Thanks for taking the time to evaluate us :) Kind regards - STIB Mobile TeamOk app, but mobile ticket is appreciated
Ok app, but what I am really missing is to have a ticket on the app. They say they will roll out Brupass at the end of the year, but I believe it should be for all tickets.jjbhu)
Developer Response
Hello, Great news! As of our latest update on November 14th, you can now purchase digital tickets directly within the app. Please update your app to the latest version to enjoy this new feature. Happy travels! Best, Mobile STIB TeamNo receipts
There are no receipts available for purchased itemsNicolamontorsi
Developer Response
Good morning Nicola. Please contact our customer care on stib-mivb.be, they will be able to help you. Kind regards, the STIB-MIVB Mobile Team.So strange
The routes offered are good but extremely hard to read on the map. Also the favorites system is very odd: you can’t just choose a stop, but have to pick lines and different directions…how do they anticipate this will be used? A strange little app with some extremely weird features.kizmet's adjutant
Developer Response
Hello, Thank you for your review and remarks. We are sorry you feel this way about our features, but we are continually improving our app. I will make sure our team gets your remarks so they can take this into account. Kind regards, the STIB-MIVB Mobile team.User experience is improving
But elastic search shouldn’t be relying on service availabilityreverse.biased
Developer Response
My apologies for the inconvenience. The application exceptionally encountered stability issues on May 11 for a few hours. It has been fixed as quickly as possible. And I reassure you, all my colleagues take public transport like you. We like PowerPoint though :/
