better timer equals 5 stars
as promised, i am now happy to rate 5 stars since the timer has been fixed to show the time OUT instead of IN. Much better! Thanks so much for listening to all the requests for this improvement .
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Everytime i see that the app is updates I am hopeful the timer has been updated to allow us to track by the time aligners are OUT rather than by how long they are IN but each time I am dissappointed. This timer is what is keeping me from giving a 5 star rating. It seems like that would be easy to program. It would be MUCH easier to use instead of having to do my own calculations EVERY DAY. please please please can that happen soon?
Im staying hopeful that this is fixed before my treatment is done.
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Everytime i see that the app is updates I am hopeful the timer has been updated to allow us to track by the time aligners are OUT rather than by how long they are IN but each time I am dissappointed. This timer is what is keeping me from giving a 5 star rating. It seems like that would be easy to program. It would be MUCH easier to use instead of having to do my own calculations EVERY DAY. please please please can that happen soon?
Im staying hopeful that this is fixed before my treatment is done.
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Needs lots of work; I can’t get through checking my insurance
Overall the app is a really cool idea however there are many design issues. Some of this include fields not being labeled so you have no idea what information you are supposed to be entering, repeating fields, and being unable to search for your insurance provider and instead having to scroll through a list that is 100s long and the box is too small for you to see the full name without going through each and every one. I haven’t been able to get past trying to check for my insurance because of these issues, it just says try again and oh no it looks like something went wrong
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Seems ok except the timer
I’m just getting started so I haven’t used the app enough to really get a feel for it but it seems like the timer is the only problem with it.
First directions for the timer log would have been helpful. Since I had to be intuitive I (wrongly) assumed the hours count would begin when I set up the app so didn’t touch the timer until I went to remove my liners for the first time. It was only when I attempted to ‘go back on the clock’ I realized it was set up the other way, so my initial half day wasn’t logged.
I tried to correct by clicking in but it still doesn’t seem to be logging correctly so now, days in it doesn’t seem like I’ll ever capture my real usage- and perhaps the reason I would even use the app.
Can the log be manually adjusted? Can I delete and reinstall. Do I have to track my own usage with pen and paper like a caveman?
First directions for the timer log would have been helpful. Since I had to be intuitive I (wrongly) assumed the hours count would begin when I set up the app so didn’t touch the timer until I went to remove my liners for the first time. It was only when I attempted to ‘go back on the clock’ I realized it was set up the other way, so my initial half day wasn’t logged.
I tried to correct by clicking in but it still doesn’t seem to be logging correctly so now, days in it doesn’t seem like I’ll ever capture my real usage- and perhaps the reason I would even use the app.
Can the log be manually adjusted? Can I delete and reinstall. Do I have to track my own usage with pen and paper like a caveman?
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Do some user research
It’s super evident that if you observed even a few users using this app you would notice that the photo comparison feature lacks basic usability principles. What do you want to do with photos ? You want to do more then just look at one, you want to be able to swipe ! But no you made it super difficult by making us click into each individual photo. Also who chose the video speed? It literally switches in milliseconds, I find it super annoying. I find all the other features also pretty useless! It would be nice if you could set a timer letting you know when it’s time to put your retainer back in. Once again, if you observe even a few users using this app you can make it better! you wouldn’t have made these super obvious usability flaws.
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Aligner settings don’t save
Despite following the instructions on the FAQ, I haven’t been able to save my new aligner settings including days of wear.
Cool little app... minus the timer
It would make LOADS more sense to have the timer track how long our aligners have been out, rather than how long they’ve been in. Or, at least allow us the option to choose how we want to track our compliance, with the former suggestion being one of our options. I don’t know about anyone else, but it’s way easier for me to see how much more time I have left to have my aligners out, so I can better plan snack time! lol also, the idea of the timer running for 22 hours a day makes me a little bit uncomfortable. hopefully we can expect these changes soon!
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Love everything but the timer
I love being able to track progress, having access to quick FAQ, and especially the timer feature. However I really wish the timer worked the other way around. I definitely don’t want to have it running all day long to track how long I’m wearing. That would needlessly drain the battery. It would be so much better if the timer tracked how long you had them out. That’s how I’ve been using it -I start the timer when I take them out then I have a running clock throughout the day that tells me how much time I have left to spare. This helps me plan ahead for snacks, wine, dessert - all of life’s great pleasures 😆 Because I use it this way I can’t use the reminder feature so I just use my phone’s timer. I also show as having no compliant days. I would love the option to choose which way to use the timer. That would get me to 5 stars.
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Response from developer
Thank you for the feedback. We're glad that you're (mostly) enjoying the app, and we'll share your thoughts about the timer function with the development team.
Poor timer design & reminder doesn’t work
I like the app. The countdown to the next tray, scheduling appointments, and picture timeline are all great functions. I have two main issues with the app and unfortunately they are issues with the most important functions of the app. 1) The timer function is not intuitive. The app should allow the user the option of timing the amount of time the tray is in OR the amount of time the tray is out. Based on other’s comments, I’m not alone in this thinking. It’s as if there was no user testing during the app design. 2) the reminder/notification to put your tray back in does not work. There is no audible alert and there does not appear to be an option to select your own alert for the reminder.
If both of the functions worked, I’d give the app 4-5 stars.
If both of the functions worked, I’d give the app 4-5 stars.
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Not very useful
When I downloaded this app, I saw that someone had already complained that the timer doesn’t time just when you take the aligners out, but the opposite - you’re supposed to record the time you have the aligners in. That’s ridiculous. I don’t need a timer for how much I have them in because in the morning it’ll represent that I have had the aligners in overnight, but not how much of the 2-4 hours I have left after I have breakfast. I would have a timer that a person could set for either 2, 3, or 4 hours and all the half marks in between and make the goal to be to stay under that mark.
But none of that is in the app. The only thing I think I can use it for is to set when I change my aligners, but I was already doing that with my iPhone calendar, sooooo, I really don’t need this app.
But none of that is in the app. The only thing I think I can use it for is to set when I change my aligners, but I was already doing that with my iPhone calendar, sooooo, I really don’t need this app.
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Clin check
I visited my dentist today. She had just seen the Invisalign rep. The rep left the impression that patients could scan a QR code and access their own animation if the process as teeth mouth through the weeks. That would make the app 100 times more relevant. As it is. I think the app present no value to me.
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