Download a different app please
Invisalign was decent, nothing special about it. It just reminded me when to switch my trays. My issue with it is, it lost my account. It wouldn’t let me sign in, I tried to change my password and it said the email I put in wasn’t linked to an account. Then when I said I forgot my email, it said the email I put in previously. It wouldn’t let me create a new account using that email because the email was already being used then it wouldn’t let me sign in. I lost all my info about when to switch my aligners. Not a big deal for me because I was able to figure out on my own when to switch. Still very frustrating, use a different app that doesn’t make you put in a password. Things like this happen and it’s not worth the stress. I use Trayminder and it does its job properly.
Show less
App Needs Work
****Updated Review****I got a response from the developer telling me how I could update the time laws which was helpful but there are still other things that need to be addressed as outlined below.
Thought this would be great to help me track how long I have the aligners out but the notifications don’t make any noise and even though I remember on my own to put the aligners back in I sometimes forget to go back into the app and stop the clock. So the fact that I can’t adjust the log times is frustrating and prevents me from accurately tracking my own compliance. The FAQ could also be better especially for new users who might need tips on how to get the aligners out and what to do if they break and all this other stuff that isn’t even in there. I also would like to upload my own pictures that I took through my phone’s camera app versus being forced to use the apps camera to upload selfies.
Thought this would be great to help me track how long I have the aligners out but the notifications don’t make any noise and even though I remember on my own to put the aligners back in I sometimes forget to go back into the app and stop the clock. So the fact that I can’t adjust the log times is frustrating and prevents me from accurately tracking my own compliance. The FAQ could also be better especially for new users who might need tips on how to get the aligners out and what to do if they break and all this other stuff that isn’t even in there. I also would like to upload my own pictures that I took through my phone’s camera app versus being forced to use the apps camera to upload selfies.
Show less
Response from developer
Thank you for the feedback--we're sharing your suggestions with our team. If you need to edit wear time log, please try the following: 1) From home screen, select View Time Log 2) Tap on the date you are attempting to adjust 3) Use number selectors to adjust the hours/minutes of wear time. 4) Select Confirm. If needed, contact us at https://bit.ly/2qMoiAT.
Good and helpful
I just started my treatment this week and my dr recommended this app to help with my treatment plan.
Pros The interface in awesome totally user friendly, simple easy setup (with your, ID info on the box) the clock is most helpful. Pictures capture for comparing during treatment. Adding notes and appointments
Cons you can’t fix missed log in and out on the clock. (I’ve just been making notes, noting the time I missed logging back in but this is the quickest way to make this app useless for my daily tracking). You can’t add albums from your phone. I started with a hyrax expender to start my ortho Journey. ( I’d love to see my total transformation)
Wishlist:
Watch update
Add Albums to compare
Louder clock reminder with more reminder options
Rewards/nudges and motivation within the app to stay active with the app and on top of those 20-22 hrs needed daily.
snooze/don’t forget to login after the reminder time(could save on missed log in)
This is a great app just a few updates from awesome in my book. 20-22 is VERY HARD TO DO at 1st but with this app and a lot self determination, motivation and control you can do it!! Good luck.
Pros The interface in awesome totally user friendly, simple easy setup (with your, ID info on the box) the clock is most helpful. Pictures capture for comparing during treatment. Adding notes and appointments
Cons you can’t fix missed log in and out on the clock. (I’ve just been making notes, noting the time I missed logging back in but this is the quickest way to make this app useless for my daily tracking). You can’t add albums from your phone. I started with a hyrax expender to start my ortho Journey. ( I’d love to see my total transformation)
Wishlist:
Watch update
Add Albums to compare
Louder clock reminder with more reminder options
Rewards/nudges and motivation within the app to stay active with the app and on top of those 20-22 hrs needed daily.
snooze/don’t forget to login after the reminder time(could save on missed log in)
This is a great app just a few updates from awesome in my book. 20-22 is VERY HARD TO DO at 1st but with this app and a lot self determination, motivation and control you can do it!! Good luck.
Show less
Clunky marketing tool?
I downloaded this app to review the plan my doctor submitted, and aside from the back and forth with her that this required to even figure out how to get into my information, this app continues to fall short once finally logged in as well.
I can’t imagine the average user is downloading this app as they contemplate getting Invisalign— we’re here because we decided “yes” and want to track our treatment. To devote the main home tab to marketing material and convincing someone to invest feels like a missed opportunity to provide an actual personalized experience to customers. The only tab that is of any use to me is the one about my treatment.
It was only while writing this that I found, nested between all of the “start today!” fluff, that one of the images was clickable?? And THATS how you confirm you’ve started treatment?? To switch the entire experience to that slightly more personalized one. Yikes.
This app seems to have decent functionality if you can actually find it buried in all of the noise. The overarching navigation and the prioritization of features and content leads to a clunky experience far from coming back for more. I hope the app starts to get as much love and prioritization as the rest of the seemingly premium brand.
I can’t imagine the average user is downloading this app as they contemplate getting Invisalign— we’re here because we decided “yes” and want to track our treatment. To devote the main home tab to marketing material and convincing someone to invest feels like a missed opportunity to provide an actual personalized experience to customers. The only tab that is of any use to me is the one about my treatment.
It was only while writing this that I found, nested between all of the “start today!” fluff, that one of the images was clickable?? And THATS how you confirm you’ve started treatment?? To switch the entire experience to that slightly more personalized one. Yikes.
This app seems to have decent functionality if you can actually find it buried in all of the noise. The overarching navigation and the prioritization of features and content leads to a clunky experience far from coming back for more. I hope the app starts to get as much love and prioritization as the rest of the seemingly premium brand.
Show less
Great app
This app is really useful when it comes to tracking how long your aligners are in/out of your mouth. It even lets you choose the option of having a reminder within a certain time frame so you can remember to pop them back in. There are two things I suggest: 1) make a watch app and 2) allow changing the wear time on the current day. The watch app would be really useful for people when they go out to eat so they can just do a few quick taps rather than pull out their device and inputting the pin. It would be preferable if the watch app was free as well. Also, changing the wear time on the current day would be really useful because sometimes I forget that my timer is still running. Once I realize it, it’ll say my aligners were out for more than an hour and I have to wait until the next day to change the time log. By allowing people to change the wear time of the current day, it helps them make sure their time logs are more accurate.
Show less
Response from developer
Thanks for the feedback and the wishlist - we'll share the suggestions with our developers!
Latest upgrade doesn't support patients in treatment
The link for "unlocking new app features" for current patients doesn't work. When I click on it, and answer "yes" to the "have you picked up your aligners" question, it spins and spins. I have tried restarting my phone, deleting and reinstalling the app. Same behavior. The app is now worthless for patients and I've lost all of my progress pictures and time tracking history.
UPDATE: after making this complaint, I woke up the next morning, logged into the Invisalign app, and VOILA! Everything was back in its rightful place! Thank you, developers :)
UPDATE: after making this complaint, I woke up the next morning, logged into the Invisalign app, and VOILA! Everything was back in its rightful place! Thank you, developers :)
Show less
Needs a Watch App and Complications
Good app. I don’t really expect much, this is an app for orthodontics. It helps you track and take progress pictures. The motivation section is helpful to get through the initial pain and changes in lifestyle required for this kind of treatment. Speaking of lifestyle...
The most useful feature is the timer, but the lack of a watch app (for the millions of us who would use it) is a pretty glaring omission - and one that another very popular aligner app already has. If it’s not easy to use, we won’t use it. Needless to say, help us stay on track with a watch app, and we will help you by making sure this is our app of choice for aligners. :)
The most useful feature is the timer, but the lack of a watch app (for the millions of us who would use it) is a pretty glaring omission - and one that another very popular aligner app already has. If it’s not easy to use, we won’t use it. Needless to say, help us stay on track with a watch app, and we will help you by making sure this is our app of choice for aligners. :)
Show less
Newest Update Unusable
Have had a great experience with the app since starting my treatment a month ago. I just updated my app to the newest release, 3.6.3. With this update, I am no longer able to even enter the app. The app prompts me for FaceID, which it always does, then tells me my “session has ended. please sign in to access your account”, where it asks me for my 4-digit PIN. I enter my PIN, and the exact same message pops back up.. Force-closing the app and opening again does nothing to solve the issue. Not sure what’s going on here, but I would really like to re-gain access, since I don’t have my aligner change dates memorized..
Show less
Please update app
The app is slow to load and when I want a reminder it defaults to 1 hour so I always have to change it . The app does not allow me to set my own default time. For the last two days it has failed to even register my time wearing the aligners. I appreciate the app but I use it in conjunction with the timer on my phone. That way I know how much time remains of my 2 hour allotted time. I further would prefer an option of timing the “out” time instead of the “in” time. During the day I need to know how long I have had them out not the running total of how long they have been in. Also the app on my phone will not let me submit a review. It says my Invisalign ID is not valid. I could not even find a phone number to speak to a customer service representative. If the app were designed to be more user friendly with options to adjust setting to personal preferences I would consider giving a 5 star rating.
Show less
Response from developer
We're sorry you're running into a problem. Please contact us at https://bit.ly/2qMoiAT so that we can obtain some additional information regarding the issue you're running into.
Please fix the bugs
This app is NOT doing well. The main thing I wanted to use it for was to keep time on how long I had my aligners our. If you remember to log when you take them out, but forget to log when you put them back in, there’s no way to manually override the clock. While I remember to put my aligners back in ASAP, I frequently forget to actually log it on the clock in the app. You should be able to reset it.
Therefore the only thing I use it for now is to keep track of my progress photos. Well today I logged in and 3 of them were just gone. I am so upset and frustrated bc I didn’t save any backup photos of my teeth shifting because I didn’t think they’d just disappear from this app.
Not being able to use it for the 2 things you need to use it for makes this app pointless.
Therefore the only thing I use it for now is to keep track of my progress photos. Well today I logged in and 3 of them were just gone. I am so upset and frustrated bc I didn’t save any backup photos of my teeth shifting because I didn’t think they’d just disappear from this app.
Not being able to use it for the 2 things you need to use it for makes this app pointless.
Show less
