Leave a Review My Invisalign
Hate this app. There are better third party apps for aligner tracking.
It’s pretty bad when a third party does an app for your product better than you do, but I’m done with this app now that I found a better one. Not only is the calendar on this app completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which the app should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within the app instead of actually providing value to their customers.Show lessgreeneyes1496
Great except for the timer.
I’ve had my Invisalign for a while now but only just found out yesterday there was an app to go with my treatment. I absolutely love the app EXCEPT for the timer. Like others, I initially thought you start it when you have your aligners out of your mouth. When I realized it’s the other way around, I wasn’t exactly thrilled. I don’t want to have the timer running in the background for 20-22 hours a day, needlessly draining my battery. It makes more sense to me - and apparently many other users - to only use the timer to track how long the aligners are OUT of your mouth. It’s easier to see that your aligners have been out of your mouth an hour and a half a day than to see that your aligners have been in your mouth 10 hours for the day and you have X hours left in the day and you might have to take them out 1-2 more times today, but you don’t know exactly how long you can do that for and still get your 20-22 hour goal. I’ll use the timer as designed for now just to see how it affects my battery life, but if it’s too much of a drain I’m just going to use it to track the time my aligners are out. 🤷🏻♀️Show lessJennInCinci
Developer Response
We appreciate your feedback and will share this with our team. We are always looking to add more useful features in the future. Please check back for updates as they become available. If you have any questions or concerns, please contact us at https://bit.ly/2qMoiATGood concept, needs fixing
First, I would like to say the concept of the app is very appealing and very helpful. However, certain things should be fixed for optimal usage. When I tried to fix the settings to say aligner #2 (rather than #1) the change did not stay when I later logged on to the app. So even though I know what aligner I’m on, the app does not which could be confusing for some. I also wish there was a more selective reminder, instead of hour increments a more adaptable timer. That way I can remind myself in 15 minutes to put my aligner back in...instead of forgetting and then after an hour getting a reminder (which takes up half the time w/o aligners you’re given). Lastly (and most trivial) if we could just upload a profile picture instead of taking one on the spot that would great! Thank you for the app! Will definitely revise my review if some of these ideas are taken into account!Show lessLittle Mix Enthusiast
Developer Response
We appreciate your feedback and will share this with our team. We are always looking to add more useful features in the future. Please check back for updates as they become available. If you have any questions, or concerns, please contact us at https://bit.ly/2qMoiATNo reminders
I love the idea of this app. Like another user, I too, originally thought the time tracked the time your slingers were out, so I had inaccurate data for the first day or so. It would be great if the app had some instructions. But the editing feature is very handy, as I frequently forget to set the timer back to “aligners IN.” Which brings me to my biggest issue. I set reminders, but I’ve never actually been alerted by the reminder. I went into my settings to ensure that notifications are turned on, but the app doesn’t even appear there (I think apps appear there after they’ve requested to send notifications, but I never got that request within the app.). Would be good if that were fixed.
Last thing - an Apple Watch complication would be AWESOME. Please and thank you, in advance. 😊Show lessVocalOne4
Picture Uploading
The only problem I really have with the app is that you can’t upload pictures from your photo album. I stopped using the in-app camera just because the pictures I take always turn out bad, quality-wise. It would be really helpful if you could upload pictures from your photo album to use as your progress photos. I have the same issue with taking profile pictures. I would prefer uploading my own picture from my photo album to use as my profile picture, rather than taking one on the spot. The rest of the app functions properly, and works really well in my opinion. The only thing I would change would be picture uploading. I know this will probably be lost among other reviews, but I hope you read it when you get a chance.Show lesspeachyseavey
Glitching
When I first got it everything was really good but like 7 days after the picture function wasn’t working. It would load for about ten minutes and not do anything so I eventually just gave up on that part. Then I changed the number of days I had to wear the aligners and it has a function to change that which is great, so I put in all the new info and hit the done button. It loaded for like 20 seconds and then stopped loading so I assumed it was done, but nothing had changed. It was just the same screen were you put the information in so I pushed the back button to go to the calendar to see if it had changed there but it hadn’t. I tried several more times, logged out tried again, deleted the app, got it again, and tried again all with the same results. I even tried making a new profile but it only lets you make on profile per Invisalign ID. I eventually just deleted the app for good and am currently looking for another better app. If you would find the camera and changing info functions it would be a really nice app.Show lessliveinthemoment, savethe earth
Developer Response
Thanks for the feedback. Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.Getting there
The app has already improved a great deal since I started using it a month ago, but the calendar still doesn’t work that well. The settings options are nice, but it still doesn’t update properly - no matter how many times I say I am currently on tray 2, it still says “1” on the calendar and home screen. It doesn’t really matter, because I know which one I’m on, but if the feature is there it ought to work. The timer and reminder are helpful, though (even though I always forget to start the timer again when I put them back in), and I’ll be happy at the end of my treatment plan to look back over my progress photos.Show lessLizzleDizzle85
Broken backend, couldn’t perform basic tasks.
The apps registration process was never successful. I was prompted to enter tray information over and over and after submission received a 500 error.
To determine if it was an issue with their mobile app or backend, I logged in through the web portal. It recognized my account and had some of my information. Upon seeing that my account had been created, I reinstalled my app and attempted to sign in. I was successful in signing in but was still prompted to enter my tray information which continued to result in a 500 error. I then went back to their site to contact the company with a question and my query wouldn’t successfully submit due to an “invalid last name”. My last name has no spaces, special characters, or a change in case. Please fix the bugs that plague the front and backend of the whole experience.Show lessAndrew207
