Leave a Review ISN Resident
Can Not login
Won’t allow login , using iPhone 12 with ISN version 2.12.1. Also , when it worked before , after adding a visitor when you go back to re invite for a second time , it never updates red color , it always says inactive for that particular guest after the first invite expires. The concept is very cool but app is very buggy. Maybe one day developer will get it rightShow lessAlkusa
Developer Response
Hello Alkusa. Thank you for your comment. We will review your issue and we will solve it in the next update to try to offer you a better experienceNever worked well with my iphone or ipad
After this latest update, this app will not allow me to log in on my iPhone nor iPad to manage visitors I have to use a web browser instead of the app to manage my visitors. Please look into this...Resident_1
Latest update not working
Latest update-2.11.86 is not functioning. Cannot sign on.Chas Linder
Can’t login with version 2.11.86
Wow. How can this app be published with such a critical bug? Can’t login anymore and the error is hidden behind the ‘Logging In’ In message.kayiyiii
Developer Response
Hi, we'd like to be able to help you. Please send us the community name to the mail address isndeveloper@gmail.com to validate the accessDoesn’t Work
App doesn’t allow me to add new guests, show message “limit exceeded for permanent guests” even when I tried to simply invite a friend to come over tomorrow. Then the app shows an icon that looks like its reloading, but it get stuck and I had rebooted the app multiple times to try again, but the issue persists. Very disappointed that I’ll need to face this kind of issue when I try to have guests, because of an unreliable app.Show lessRenatoPiacente
Developer Response
Hi We are sorry for your bad experience using our system. The limits of guests are defined by the administrators of your community, you can try to delete guests that you no longer use or contact those responsible for your community to increase the allowed limitDisappointing
This app is very disappointing. First you can’t add people from your contacts, you have to manually enter their phone #, really? Second, what is the PIN number? There is no explanation of this. Some people said it was our old gate code for people we can’t send QR code to because we don’t have their cell, but no that doesn’t work and it doesn’t “hold” the PIN number, generates a new one each time you open the setting? Huh? Third, you don’t get a text saying your guest got a code. Would be nice to have a confirmation saying code was sent instead of me texting visitor, did you get it? 5 times, since the first 4 don’t work. Fourth, if guest are permanent, do you still need to “invite” them each time they come? Or can they reuse QR code each time. Just so many questions and this app has no information and is not very user friendly. Our community paid a fortune for this system. When I went to download the app and saw it only had 2 stars, it was clear they did not do their research. Please improve this app!!!Show lessKellyinWelly
Developer Response
Hi We are happy to receive your comments. All your suggestions will be reviewed to try to include them in future versions. At the request of some users and their privacy, we have disabled access to telephones and emails, but with the new privacy agreements of the platform we can enable them. We take our user experience very seriously and we are working to provide you with the best service.Doesn’t work on IPhone
Can not even fill out the login screen because there are no options in the pop up menu for choosing the community. So the app isn’t usable at all on an iPhone.wayne65467743
Developer Response
Hello With the last update this problem should be solved, we appreciate your comments in case you continue to have problems you can contact our customer service address and we will be happy to help youzero stars
WorthlessShaggy baller your mom
Developer Response
Hello Can you help us with what error you have to help you?My community doesn’t come up
The apt doesn’t show any community’s when select choose a community have tried 3 time the system is new to our community and doesn’t work as our instruction we got told what to do have it is fixed before we totally lose our old systemDrock712
Developer Response
Hello. You must write three letters of the name of your community to appear on the list, this is a security measure of our system, if you have any other problem we will be happy to help you. You can contact us directly at our customer service address support@isnsecurity.comUnreliable
I concur with other reviews. Does not reliably work. I’ve put in the same guest 3 times and it never appeared. Gave up and called security for a pass, only to be told that they saw it. Why?TraciLS89
Developer Response
We are very sorry for your inconvenience, we are trying to improve our services, if you still have any inconvenience let us know at our customer service email address support@isnsecurity.com
