ISN Resident User Reviews

International Security Networks inc.

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Doesn’t work

The app says it’s logging in and just stays stuck on that screen. It’s a great concept. The execution needs a lot of work. I would say don’t even bother with it.

Miamiheat103

4 years ago

Can’t reschedule Vendor

When trying to reschedule a vendor you have to press edit and do a search. Unfortunately the vendor does not display in the search results. So you have to delete the vendor and recreate them.

Frustrated###!!!

4 years ago

Can Not login

Won’t allow login , using iPhone 12 with ISN version 2.12.1. Also , when it worked before , after adding a visitor when you go back to re invite for a second time , it never updates red color , it always says inactive for that particular guest after the first invite expires. The concept is very cool but app is very buggy. Maybe one day developer will get it right

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Alkusa

4 years ago

Response from developer

Hello Alkusa. Thank you for your comment. We will review your issue and we will solve it in the next update to try to offer you a better experience

Never worked well with my iphone or ipad

After this latest update, this app will not allow me to log in on my iPhone nor iPad to manage visitors I have to use a web browser instead of the app to manage my visitors. Please look into this...

Resident_1

4 years ago

Latest update not working

Latest update-2.11.86 is not functioning. Cannot sign on.

Chas Linder

4 years ago

Can’t login with version 2.11.86

Wow. How can this app be published with such a critical bug? Can’t login anymore and the error is hidden behind the ‘Logging In’ In message.

kayiyiii

4 years ago

Response from developer

Hi, we'd like to be able to help you. Please send us the community name to the mail address isndeveloper@gmail.com to validate the access

Doesn’t Work

App doesn’t allow me to add new guests, show message “limit exceeded for permanent guests” even when I tried to simply invite a friend to come over tomorrow. Then the app shows an icon that looks like its reloading, but it get stuck and I had rebooted the app multiple times to try again, but the issue persists. Very disappointed that I’ll need to face this kind of issue when I try to have guests, because of an unreliable app.

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RenatoPiacente

4 years ago

Response from developer

Hi We are sorry for your bad experience using our system. The limits of guests are defined by the administrators of your community, you can try to delete guests that you no longer use or contact those responsible for your community to increase the allowed limit

Disappointing

This app is very disappointing. First you can’t add people from your contacts, you have to manually enter their phone #, really? Second, what is the PIN number? There is no explanation of this. Some people said it was our old gate code for people we can’t send QR code to because we don’t have their cell, but no that doesn’t work and it doesn’t “hold” the PIN number, generates a new one each time you open the setting? Huh? Third, you don’t get a text saying your guest got a code. Would be nice to have a confirmation saying code was sent instead of me texting visitor, did you get it? 5 times, since the first 4 don’t work. Fourth, if guest are permanent, do you still need to “invite” them each time they come? Or can they reuse QR code each time. Just so many questions and this app has no information and is not very user friendly. Our community paid a fortune for this system. When I went to download the app and saw it only had 2 stars, it was clear they did not do their research. Please improve this app!!!

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KellyinWelly

4 years ago

Response from developer

Hi We are happy to receive your comments. All your suggestions will be reviewed to try to include them in future versions. At the request of some users and their privacy, we have disabled access to telephones and emails, but with the new privacy agreements of the platform we can enable them. We take our user experience very seriously and we are working to provide you with the best service.

Doesn’t work on IPhone

Can not even fill out the login screen because there are no options in the pop up menu for choosing the community. So the app isn’t usable at all on an iPhone.

wayne65467743

5 years ago

Response from developer

Hello With the last update this problem should be solved, we appreciate your comments in case you continue to have problems you can contact our customer service address and we will be happy to help you