Leave a Review CoolWallet
Nice concept, bad execution
The idea of a slim card hardware wallet is great. However, the companion app feels so old and cluttered.
I have to import all of my crypto using contract addresses, then the token image doesn’t even import. The app just feels slow and dated, it doesn’t look like its been updated since 2012 or something!
I don’t enjoy using the app at all, it’s made me consider a different hardware wallet entirely - I think i’ll look into tangem wallet next.Show less19Harding98
Developer Response
We appreciate your thoughts on the CoolWallet App interface. If you have any suggestions, feel free to reach out to us at our customer support email (support@coolbitx.com).Painfully slow
Painfully slowwangwelpendo
Developer Response
Dear Customer, if you have any questions while using CoolWallet, please send an email to support@coolbitx.com to contact out customer success team for further assistance, thanks.Unfair fee calculation process
Don’t like the fact that fees are calculated in addition to the amount sent or swapped instead of the end result being simply reduced by the fee amount. Sadly this is common practice.Jorgegt60
Developer Response
Dear Customer, if you have any questions related to the transaction, please send an email to support@coolbitx.com to contact our customer service team.M
沒有支援Btc NFTBenny10928
Developer Response
CoolWallet App錢包頁的NFT功能目前僅支援顯示ETH鏈上的NFT。不過每一位用戶都可以轉入含有銘文（Ordinals）的資產至CoolWallet App顯示的錢包地址。 未來我們會再陸續支援其他鏈上的NFT資產顯示，謝謝。Unable to unstake
I am unable to withdraw my staked tokens.
Not impressed.Imrang1
Developer Response
Hi there, please send an email to support@coolbitx.com to contact our customer service team for further assistance.Overall good app, constant updates make me nervous.
Like the title says, the app is actually very good just the constant updates make me wary of a possible security issue later down the road. The update logs are vague with “bug fixes” and no detail. Considering this is tied to peoples hardware wallet transparency should be a pillar.Anonuser867530912347654792
ios12.5.7 wallet crash
After updating, the program stopped working and cannot be logged inmrzeydani69
not work last update in ios 12.5.7
Hello, my iPhone is ios 12.5.7 and it was working before updating to version 3.27 of my wallet, but it stopped working after installing this version.Developer Response
Dear Customer, kindly drop us an email at support@coolbitx.com and our customer service team will assist you further, thanks.Sending Error: Sending Failed
I am not able to transfer assets from Coolwallet to Exchange. I am getting a sending error. I have contacted support; however, no one has returned my email message. It's very unsettling not being able to access your funds/assets when you want to or need to. I am very disappointed with the lack of service and the performance of the product.Show lessGigiW75
Developer Response
Dear CoolWalleter, thank you for your feedback. We greatly value the suggestions and ideas of every CoolWallet user. We have shared your suggestion with our product team and are further evaluating its feasibility. We sincerely appreciate the input you have provided as it will help us improve our product further.NOT SUPPORT SOLANA SEI SUI APTOS INJ ...
LooooooooooooooL
if u want gain dont buy this wallet
i use hot wallet and they dont support must profitable blockchains like solana sei inj sui .....
i dont buy coolwallet 👎Dexa021
Developer Response
Hi there, thank you for your feedback. CoolWallet HOT will progressively support additional chains and tokens in the future. If you wish to store SOL or other coins, it is recommended to purchase the CoolWallet Pro. Moreover, we support all ERC-20 and BEP-20 tokens. You can contact us through our FAQ or email for more information.
