Leave a Review VG Rewards
Don’t ever think of getting a new phone and using this app on your phone
There is no way to log into this app on any device other than the one you originally logged into there is no retreat password function. No is this a new phone but nothing you’re just stuck locked out of the app forever because you decided to get a new phone. Unless you change your phone number which is absolutely absurd the app developers really overlook the very basic idea people are going to want to download this app on more than one device.Show lessPiston22
Poorly designed app
I’m grateful for the occasional rewards but the app is poorly designed and perhaps engineered to upsell at each step.
“Choose a side” options defaults to having to choose a side order and the first tier of choices has some that look free but in reality they’re hiding two tiers of prices.
I couldn’t place an order without giving my credit card info, so my brother who wanted to treat me to lunch by picking it up after I ordered it can’t happen. I don’t mind if this was a protective measure to prevent cancellations but it should have had a popup confirmation warning that explained their policy.
They don’t have “wrap” as an option on menu items that could easily be made a wrap in-store.
Using reward points to get “free cookies” requires canceling back and ordering cookies and then applying the points again, when they simply could have added cookies to the order there.
Many illogical steps and interface choices and inconsistent swipe directions but perhaps this will be fixed in time.Show lessmagic lamp
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please get in touch with us directly at Veggiegrill@thanx.comMeh
I agree with the other one-star reviews in that the new updated app is quite horrible, as well as the revamped rewards system. I had about 10, 9-dollar off coupons that were promptly stripped away from my account and now we are forced (or punished) to use this horrid new rewards system that offers little to no fluidity in using your points. You are FORCED to use your points on food items that you may, or may not, regularly purchase and takes away from the autonomy that the old rewards app provided. Please do better and listen to the gripes that many of us have!Show lessDjentleman760
Developer Response
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at Veggiegrill@thanx.com and mention this app review in your ticket