Don’t ever think of getting a new phone and using this app on your phone
There is no way to log into this app on any device other than the one you originally logged into there is no retreat password function. No is this a new phone but nothing you’re just stuck locked out of the app forever because you decided to get a new phone. Unless you change your phone number which is absolutely absurd the app developers really overlook the very basic idea people are going to want to download this app on more than one device.
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Poorly designed app
I’m grateful for the occasional rewards but the app is poorly designed and perhaps engineered to upsell at each step.
“Choose a side” options defaults to having to choose a side order and the first tier of choices has some that look free but in reality they’re hiding two tiers of prices.
I couldn’t place an order without giving my credit card info, so my brother who wanted to treat me to lunch by picking it up after I ordered it can’t happen. I don’t mind if this was a protective measure to prevent cancellations but it should have had a popup confirmation warning that explained their policy.
They don’t have “wrap” as an option on menu items that could easily be made a wrap in-store.
Using reward points to get “free cookies” requires canceling back and ordering cookies and then applying the points again, when they simply could have added cookies to the order there.
Many illogical steps and interface choices and inconsistent swipe directions but perhaps this will be fixed in time.
“Choose a side” options defaults to having to choose a side order and the first tier of choices has some that look free but in reality they’re hiding two tiers of prices.
I couldn’t place an order without giving my credit card info, so my brother who wanted to treat me to lunch by picking it up after I ordered it can’t happen. I don’t mind if this was a protective measure to prevent cancellations but it should have had a popup confirmation warning that explained their policy.
They don’t have “wrap” as an option on menu items that could easily be made a wrap in-store.
Using reward points to get “free cookies” requires canceling back and ordering cookies and then applying the points again, when they simply could have added cookies to the order there.
Many illogical steps and interface choices and inconsistent swipe directions but perhaps this will be fixed in time.
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Response from developer
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please get in touch with us directly at Veggiegrill@thanx.com
Meh
I agree with the other one-star reviews in that the new updated app is quite horrible, as well as the revamped rewards system. I had about 10, 9-dollar off coupons that were promptly stripped away from my account and now we are forced (or punished) to use this horrid new rewards system that offers little to no fluidity in using your points. You are FORCED to use your points on food items that you may, or may not, regularly purchase and takes away from the autonomy that the old rewards app provided. Please do better and listen to the gripes that many of us have!
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Response from developer
Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at Veggiegrill@thanx.com and mention this app review in your ticket
Haven’t actually used the new update, just played around on it
The app prior to the recent major update was relatively easy to use. This new update seem much nicer, especially for the images of all of the food immediately there to look at while looking at their menu.
Awesome
Perfectly simple to use app and great deals given through the app! Plus the food it really delicious at reasonable prices. I’m going to be a regular, I can tell 😋.
Great App, Easy to Use
I am a frequent veggie grill customer, and I love the app. I find it very easy to use, and they have an excellent rewards program. I hope they keep improving the app!
So good, but bummed…
I really like the food here, but I was bummed. You guys took away some of the veggie options. Like the broccoli. But I love your sweet potato fries and my kids like it here too so that’s a win-win. Please bring back the broccoli.
Love the app but it only crashes now
I go to VG a lot and I love this app and the rewards program but at my last visit the app wouldn’t open - it flashes a green screen and immediately shuts down. I have tried deleting it and reinstalling it twice now. I tried rebooting. I have a $9 credit…I hope I don’t lose it. :(
Crashes under Ios16. No update from support
The app keeps crashing on Ios16 on my iPhone. Therefore I cannot access my gift cards, etc. no response from support either. It does work on the iPad though. I’m not going to take my iPad with me every time I want to go to veggie grill. Highly disappointed. Reinstall etc doesn’t seem to work
Error
Something’s going wrong with an app! I’m trying to make an order and it doesn’t let me to finish it. It just kick me out of the app. I have to call or go there. Please fix this issue ASAP. Thanks
