Can’t start an order on wifi
I cannot start an order on this app while I am on wifi. So, I have to turn off wifi to place an order and then it on again after the order is placed. Sometimes I forget to turn it back on, which is annoying since I am not on an unlimited data plan with my mobile provider.
Credit card fails to initiate
Does not allow my credit cards to sync.
I get an error message and my order does not get processed I have to call in my food order. What to do? :(
I get an error message and my order does not get processed I have to call in my food order. What to do? :(
Best burger in town
So if you are booger lover and would like to enjoy a great meal this is the place you’re going to enjoy and most likely come back the variety the quality the stuff all amazing I’m not just saying it I’m actually minute I am here about 4 to 5 A week and love it
Good company, terrible app
Applying rewards on the app makes no sense. When you hit REDEEM per the instructions in the messages and the Main Screen, you are only able to use in store. Once this is done, there is no way to undo and/or apply when ordering through the app. VG lost business with this user unfriendly app.
This is an amazing app. It’s earned me money!
The people here are so friendly and the food is so good and not to mention the cool $9
Reward I get all the time when I spend $99
Especially get five stars to and then Ramirez and Nancy Maravilla. They are so incredible! So sweet and they just always are in a great mood and it makes eating here so pleasurable and filled with such positivity. I give them five stars!
Reward I get all the time when I spend $99
Especially get five stars to and then Ramirez and Nancy Maravilla. They are so incredible! So sweet and they just always are in a great mood and it makes eating here so pleasurable and filled with such positivity. I give them five stars!
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always some issues
The app always have issues... they try to update it but there are a few problems that persist. I have never been able to redeem a reward through the app. It just wont accept it. It says there is a glitch. so you have to go back and then find the order button to go where you can remove it, or else it wont order. then when you apply your card, it directly processes the order, instead of letting you review. I guess you have to review before. 3 stars because the app is better than a couple of years ago when it was confusing and glitchy. But its still not seemless.
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Love this place but app is glitchy
I got the app for my daughter so she could order stuff when I am not around
1) it takes a while for the app to update your last order so you have no idea what amount is really on the gift card
2) Orders made by the app does not use the gift card so you cannot do takeout orders or delivery orders unless you use a credit card
3) It used to work well in store but the last time she tried to use it, it would not acknowledge the $75 gift card that was on the app so she paid cash but then the points did not register
Love your place but please fix the app!
1) it takes a while for the app to update your last order so you have no idea what amount is really on the gift card
2) Orders made by the app does not use the gift card so you cannot do takeout orders or delivery orders unless you use a credit card
3) It used to work well in store but the last time she tried to use it, it would not acknowledge the $75 gift card that was on the app so she paid cash but then the points did not register
Love your place but please fix the app!
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App is sub par
The idea of electronic gift cards is a good one but HORRIBLY executed. This app allows you to order food via it and pushes for you to add physical gift cards to it, but:
A) doesn’t allow you to use gift cards that are bought via the app or added to the app to pay for orders made vi the app 🤯
B) the electronic gift cards in the app don’t AUTOMATICALLY update when used so always show the balance from BEFORE the LAST time you used it - making it seem like you have more $ in there than you do. They need to make it auto-update 😳😤
I’m a software designer and know this is easily done.
A) doesn’t allow you to use gift cards that are bought via the app or added to the app to pay for orders made vi the app 🤯
B) the electronic gift cards in the app don’t AUTOMATICALLY update when used so always show the balance from BEFORE the LAST time you used it - making it seem like you have more $ in there than you do. They need to make it auto-update 😳😤
I’m a software designer and know this is easily done.
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Would love a saved favorites list.
To be fair, I haven’t ordered thru the app yet, only used it to access my QR when ordering at the register.
Two things jump out at me in the instanced I’ve gone to order from it. 1) I’d love to see larger pictures. It’s hard to see well with the tiny thumbnails and would probably get me to try more dishes. 2) I wish there was a favorites list I could save. Not only for my regular go to’s, but also for things I may want to try next time I order.
Thanks!
Two things jump out at me in the instanced I’ve gone to order from it. 1) I’d love to see larger pictures. It’s hard to see well with the tiny thumbnails and would probably get me to try more dishes. 2) I wish there was a favorites list I could save. Not only for my regular go to’s, but also for things I may want to try next time I order.
Thanks!
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Missing details are annoying
The app works fine but ordering has some issues. The menu layout is weird and hard to scan easily. I constantly miss the item I want to order and I never remember which category it’s in. Second, you can’t redeem offers through online pick up orders, which I think it ridiculous. Delivery I can’t understand. But why do I have to wait in line just to redeem a reward? Seems like an easy fix. Last, you can’t request extra sauce. The location I go to fills up the sauce cups half way, and it isn’t nearly the amount you’d get if you got the order to stay. It’s an annoying oversight that this isn’t an option. Overall, a few fixes would make it comparable to other food ordering apps, but right now it’s really behind the times.
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