PowerFlex User Reviews

PowerFlex Systems, LLC

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Charging issues

Two issues:
1) Bring back the ability to monitor multiple sessions.
2) Allow a profile for each type of vehicle as they have different requirements.
For example an electric motorcycle with a 14 kWh battery and an electric car with an 85 kWh battery have vastly different requirements.

korak25

2 months ago

Frustrating to Use

I’ve used this app for both workplace charging and at the LAX parking garage, and it just doesn’t work consistently. I have wasted a lot of time trying to start a charge. Plus for some reason the app forces you to give location permissions even when the app is not open in order to charge. I don’t think it is currently a good use of money for institutions to use this company for their charging services

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masterc888

4 months ago

The most economical option in Bay Area

PowerFlex is the most economical option to charge a car in Bay Area! Mine is a hybrid so it takes almost 3 hrs to charge and it costs only $1.50 max..
prefer PowerFlex to any other charging service operator like ChargePoint, EVgo, etc

charu2718

5 months ago

By far the worst UI I’ve experienced in years

Wow. Could they make this any worse? Before charging, you have to tell it how many miles you want to charge? Um…. Just charge it. Stop when I unplug it. Why do you need me to guess how much charge I’ll get? What a mess. What if I get to the charge level I “requested”… will it stop? I sure hope not. If I leave before reaching my predicted charge will you make me pay for it anyway? Hope not too.

Also:
* not integrated with iOS passwords
* verification e-mails don’t actually get sent
* verification e-mails are apparently only needed for fleet use, but they only say that after their painful signup process

If I had any choice I’d use any other system but this one.

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Doodaddy

6 months ago

Why is this app trying to charge me 50

I parked my car in a spot and it says free just use this app. It’s not charging and they keep trying to charge my Credit card $50. I called support and they were friendly and they fixed the issue.

App response says the put hold on credit card till charging done. But it’s free - should know not to charge -Period.

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Dispatch Tech

6 months ago

Response from developer

Hello, thank you for choosing PowerFlex. Pay-As-You-Go users will be pre-authorized for $50 when they initiate a charge session. When the charge session is complete, the pre-authorization will be finalized for the price of the electricity delivered and any applicable site fees. Please understand that this hold is temporary and the rules for how long a hold is in place is up to your bank.

Why is this app trying to charge me 50

I parked my car in a spot and it says free just use this app. It’s not charging and they keep trying to charge my Credit card $50.

I called support and they were friendly and they fixed the issue.

Alw75

6 months ago

Response from developer

Minimum Fund of $10

I absolutely hate these niche apps that force you to load 100x more dollars than it costs to charge your car. I will never come to one of the charges again, so why am I forced to pay as if I’m going to keep using their app. After I leave, the random town I needed to charge at, I’m never going to use one of their chargers.

Developers/Owner: Just give us an option to “pay as you go” you can even charge a higher rate if it costs you guys money. ( Or decrease the minimum to 1$ and charge a %30 fee for under $10 fills.) You get the point. You can certainly make money without banking on people being forced to add more money than they need and then forget about it. It’s predatory and incredibly frustrating.

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Antonio Bailess

7 months ago

Response from developer

Hello Antonio! Thank you for sharing your feedback with us. Based on the frequency of this feedback, we have implemented Pay As You Go as a feature. If you are interested in testing Pay As You Go, please reach out to us at driverexperience@powerflex.com and we'll send you details on how to get started. This will give you the opportunity to provide us with any feedback or suggestions you may have.

Annoying up with bad payment options

So frustrating that I skipped charging. There is no pay as you go option. The app wanted me to estimate how much power I was going to use in advance and then preload credit to my account. Why not just charge a credit card based on actual usage? I don’t want to load up an account with more money than I need to spend because I have no idea how long it will be until I need to use this app again.

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JoHig

7 months ago

Response from developer

Hello! Sorry to hear that you had a frustrating experience. Thank you for sharing your feedback with us. Based on the frequency of this feedback, we have implemented Pay As You Go as a feature. If you are interested in testing Pay As You Go, please reach out to us at driverexperience@powerflex.com and we'll send you details on how to get started. This will give you the opportunity to provide us with any feedback or suggestions you may have.

Working well

Love the new app. The prior one was fine but this one checks all the boxes. I am huge fan of Powerflex’s unique approach to load balancing, which is good for the grid.

Rtgf83