I just wanted to check prices
I just wanted see how much car rentals were in an area and plan my trip and see if this service might fit in my budget and time. However this app asks you for so much information before it shows you anything. Just let me view some options and pricing and when I’m ready to reserve then ask me for all my details because I’m invested at that point!
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4.8 Stars!
Our family had a wonderful experience renting from HUI while in Honolulu. HUI is perfect for getting around when it’s too far to Uber/Lyft.
Overnight rental of a traditional rental car would require a parking fee—$$$$ in Honolulu. With HUI we returned the car, rented a different day, and avoided the parking fee.
The app is good and the sign up process was straightforward.
One UI issue with the app:
Be careful when selecting pickup and drop off times. If you go back to adjust a time, BOTH pickup and drop off times automatically reset. Before booking my car, I adjusted my drop off time and inadvertently booked the car for two hours earlier than I wanted because the pickup time reset.
All-in-all a great experience. Nice cars, no charge for gas or insurance, and no annoying upselling by a rental agent. I wish more cities had HUI!
Overnight rental of a traditional rental car would require a parking fee—$$$$ in Honolulu. With HUI we returned the car, rented a different day, and avoided the parking fee.
The app is good and the sign up process was straightforward.
One UI issue with the app:
Be careful when selecting pickup and drop off times. If you go back to adjust a time, BOTH pickup and drop off times automatically reset. Before booking my car, I adjusted my drop off time and inadvertently booked the car for two hours earlier than I wanted because the pickup time reset.
All-in-all a great experience. Nice cars, no charge for gas or insurance, and no annoying upselling by a rental agent. I wish more cities had HUI!
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Review
So easy and convenient!
Best hidden gem!
I heard about this from our shuttle driver. Seriously the best kept secret. Rent an hour or all day. We did all day went to north shore and cruised the island. Easy to navigate and app super user friendly. Highly recommend.
Great app but please improve usability
Great app and rental system! But I have a suggestion. The date selection tool is very hard to use. When selecting it keeps going back to default date. Also, when checking dates and rental in the next page, when I go back to the date selection page my selection goes back to default so I have to make a selection again. Sometimes I just want to select a different time on the same day that I just checked. Please check usability to improve app experience.
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Use Hui for car rental
I used Hui for the first time - rented a car for 3 days to see Hawaii - great system easy to use with very competitive prices - returned the car each day to avoid parking charges - seriously can’t go wrong 100% recommendation.
So good
Hui was a lifesaver for my holiday when my car rental fell through. Super easy and convenient, they accept debit cards, gas is included and one of their stations was located right next to my hotel. Incredible.
The car you rent may be a bit messy/dirty but that’s the previous driver’s fault not Hui’s.
The car you rent may be a bit messy/dirty but that’s the previous driver’s fault not Hui’s.
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App didn’t work for non US mobile numbers
After panning our trip and flying over from NZ to Hawaii. Spending 2 hrs trying to get into our booked car/ waiting for the help line to open only to find out since we didn’t have a US mobile phone the app wouldn't work.
I’d do this again.
Overall the experience with the car was great. The app did what it was supposed to. There was a learning curve though. You cannot get your car early. We got a flight out that was earlier than planned. We had to cancel and rebook our car. The gas card wasn’t found until the end of the trip so we didn’t fill up.
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Res Issue
I have been trying to reserve a car to use for the past 2 days… I have been approved and verified by the verification team about 2 months now just didn’t need a car until this memorial weekend. You can say I was been prepared as I know the verification process takes a couple days. Well I updated the app as recommended and when I first signed in, it asked for me to upload my drivers license and verify my address again. No problem doing that.
Tried to reserve a car which was available and the app tells me I need to Upload my drivers license to my profile to start. Unable to locate my profile page like it was on the old app. Called customer service (5/30) on memorial day (yes I know maybe not open) but someone answered and unfortunately could only forward my problem to another team who would need to handle my problem. No timeline on when someone would get back to me… Fast forward to this morning, still unable to reserve a vehicle with the same problem going on. Called customer support and again was told they would forward my concern to the verification team. Advised that I was already verified and just needed a car for a couple hours today…
Nothing I can do but wait for a call back or my problem resolved… Not off to a good start with Hui, and I really wanted this to work.
Tried to reserve a car which was available and the app tells me I need to Upload my drivers license to my profile to start. Unable to locate my profile page like it was on the old app. Called customer service (5/30) on memorial day (yes I know maybe not open) but someone answered and unfortunately could only forward my problem to another team who would need to handle my problem. No timeline on when someone would get back to me… Fast forward to this morning, still unable to reserve a vehicle with the same problem going on. Called customer support and again was told they would forward my concern to the verification team. Advised that I was already verified and just needed a car for a couple hours today…
Nothing I can do but wait for a call back or my problem resolved… Not off to a good start with Hui, and I really wanted this to work.
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